Team Manager Office

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.

As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment working in line with Alfa Laval drivers; Action Interaction and Satisfaction. You are driven and see solutions rather than problems effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust by clear communication with no prestige.

If the above sounds like you this position might be just what youre looking for!

At Alfa Laval we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations for this particular role we are prioritizing candidates who are currently residing in Singapore or have an established presence in the area.

About The Job

Office Team Manager to lead our regional order management operations. This role is critical in ensuring efficient order processing timely delivery and exceptional service standards across our customer base. You will oversee the end to end order handling workflow manage a high-performing team and collaborate closely with internal stakeholders to ensure operational excellence.

Job Description

Leadership & Team Management

• Lead coach and develop the Office team (Order Support / Order Handling/Order Quote/Lead buyer)

• Manage team performance workload allocation and resource planning

• Drive a culture of continuous improvement ALPS accountability and customer focus

Order Support & Fulfilment

• Oversee complete lifecycle of customer orders from entry to fulfilment

• Ensure accuracy in order processing delivery scheduling and system updates

• Resolve escalated order issues delays shortages or documentation gaps

• Monitor service KPIs and ensure adherence to SLAs

Operational Excellence

• Review and optimize order handling processes to improve efficiency

• Identify service gaps and implement corrective actions

• Work closely with Supply Planning Warehouse Logistics Sales and Finance teams

• Support audits compliance checks and operational reporting

Stakeholder & Customer Management

• Serve as the primary point of contact for escalations related to order fulfilment

• Partner with internal teams to resolve complex order or supply chain issues

• Communicate proactively with customers on order status and service recovery steps

Systems & Data Management

• Ensure data accuracy in ERP / order management systems

• Drive digital initiatives and process automation where applicable

• Provide regular reports on team performance order accuracy and fulfilment metrics

What You Know

• Diploma / Degree in Business Supply Chain Operations or related field

• Minimum 5 years of experience in order management customer operations or supply chain

• At least 2 years in a supervisory or managerial capacity

• Strong knowledge of ordertocash processes logistics coordination and ERP systems

• Excellent communication leadership and stakeholder management skills

• Analytical detailoriented and solutiondriven

• Able to work in a fast-paced high-volume environment

Whats In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Lavals future success.

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.

Please apply through the link above no later than 3rd April 2026.

We are conducting a continuous review of received applications. We do not accept applications via email due to General Data Protection Regulation (GDPR).

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