Associate Professional, Customer Support (Voice | Onboarding)

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Accelerate your career. Join the organization thats driving the worlds technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at

Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!

Position Summary:

Takes initial customer calls and answers general questions regarding company products and services.
Refers callers to appropriate resources including inbound sales billing technical support etc.
Follows-up to customer inquiries regarding orders shipment tracing returned goods etc.
May determine caller eligibility for technical support and transfers calls to technical support queues.
Other responsibilities include data entry use of internal databases to answer customer questions and writing internal/external non-technical documentation.
Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

Entry-level professional individual contributor on a project or work team.
Work is closely supervised. Problems faced are not typically difficult or complex.
Explains facts policies and practices related to job area.
Works on projects of limited scope and complexity.
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

Requires broad theoretical knowledge typically acquired from advanced education.
Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

Required Experience:

Its fun to work in a company where people truly BELIEVE in what theyre doing!Job Description:Accelerate your career. Join the organization thats driving the worlds technology and shape the future.Ingram Micro is a leading technology company for the global information technology ecosystem. With the a...

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Accelerate your career. Join the organization thats driving the worlds technology and shape the future.

Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!

Position Summary:

Takes initial customer calls and answers general questions regarding company products and services.
Refers callers to appropriate resources including inbound sales billing technical support etc.
Follows-up to customer inquiries regarding orders shipment tracing returned goods etc.
May determine caller eligibility for technical support and transfers calls to technical support queues.
Other responsibilities include data entry use of internal databases to answer customer questions and writing internal/external non-technical documentation.
Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

Entry-level professional individual contributor on a project or work team.
Work is closely supervised. Problems faced are not typically difficult or complex.
Explains facts policies and practices related to job area.
Works on projects of limited scope and complexity.
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

Requires broad theoretical knowledge typically acquired from advanced education.
Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

Required Experience:

Key Skills

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About Company

Ingram Micro

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partner ... View more

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