T2 Cloud Support Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
SUMMARY
Service Support Engineer provides technical assistance and troubleshooting to clients or internal teams regarding hardware software or infrastructure issues. They act as a bridge between users and development teams ensuring smooth system operation and efficient problem resolution.
Service support team focuses on providing technical support to customers or internal teams troubleshooting issues and ensuring the smooth operation of systems. They act as a bridge between customers and development teams resolving technical problems and improving support workflows.
JOB RESPONSIBILITIES
- Background and understanding of technical cloud-based MSP workspace and environment.
- Debugging issues for various flavors of Windows Linux and Mac.
- Server administration ()
- Domain Controllers Active Directory DNS DHCP.
- RMM tools (Kaseya SolarWinds RMM Ninja)
- Monitoring alerting tools (Atera NPM SAM DPA PRTG ManageEngine Cacti Zabbix)
- Alerts configurations and escalations (email SMS etc.)
- Backups (SolarWinds Acronis Symantec Veeam Veritas etc.)
- Virtualization concepts (KVM Citrix VMware ESXi Hyper-V)
- Private/Public/Hybrid cloud concepts (AWS Azure Google O365 GSuite)
- OS patching/updating tools (SCCM SCOM WSUS WDS)
- Proxy gateways/firewalls (Cisco ASA McAfee Barracuda PFSense TMG Forefront)
- Networking concepts (Switching Routing TCP/IP OSI VLAN etc.)
- Experience with Enterprise Antivirus Software (Sophos TrendMicro)
- Good understanding of software and hardware techniques for x86 virtualizations.
- Analyze system logs and identify potential issues with computer systems.
- Talk to clients through a series of actions either via phone email or chat until theyve solved a technical issue.
- Responsible for documenting the configuration of the system.
- Effectively multitask and manage competing priorities
- Team player - ready to contribute whatever it takes or play any role on a team to get the job done
- Intune management experience
- O365 Products and MS CSP Portal: administering M365 licenses tenants subscriptions and operational best practices.
QUALIFICATIONS
- BSc. Engineering degree (Electrical/Telecom/Computer)
- Preferred certifications (will be a plus) CCNA MCSE MCSA MCITP MOS HCNA HCIA CCNA-SECURITY SolarWinds SCP VMware Veeam O365
- Highly technical organized and have excellent communication and people skills.
- A highly motivated individual who thrives in a fast-paced environment.
- Comfortable in both local and global working environments.
- Excellent time management & organizational skills
- A friendly positive and customer-driven attitude
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
