Performance Improvement Lead

Performance Improvement Lead

Job no: 493853
Work type: Full Time Full Time / Part Time
Location: Head Office Canberra Parramatta Brisbane Melbourne
Classification: Executive Level 1

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for and housing related services to members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing and housing related services to ADF members and their families to support Defences operational needs.

DHA manages an expanding portfolio of housing solutions and provides housing for over 17200 ADF members and their families and administers rent allowance for more than 16000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility providing posting support and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60000 ADF members.

To find out more about DHA please refer to our website or read our latest Annual Report.

About your team

The Property Group is responsible for ensuring DHA has the number and type of properties required to meet the needs of Defence members. This includes all the ways we bring properties in and out of the portfolio including developments with an increased focus on commercial analysis and planning.

About the role

The Performance Improvement Lead is responsible for driving strategic performance initiatives across DHAs housing and provisioning functions. This role focuses on delivering measurable improvements in operational efficiency and revenue optimisation through data-driven analysis stakeholder collaboration and continuous improvement methodologies. The role will work closely with senior leaders and cross-functional teams to identify opportunities implement solutions and monitor outcomes that align with DHAs strategic objectives.

Note: All successful applicants are required to be eligible to complete a Baseline Vetting security clearance for consideration of the Australian Government SecurityVettingAgency (AGSVA)

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements including 18 days personal leave and 20 days annual leave per year
• Work-life balance and flexible working options
• A positive workplace culture where you can bring your whole self to work
• Opportunities to broaden your industry knowledge and experience
• Career progression and opportunities
• A dedicated Employee Assistance Program for you and your family to access in times of need
• ADF partner employment conditions when posting to a new location

For information on DHAs Employee Value Proposition visit our website.

How to apply

To apply click the Apply Now button below with your current resume and a 500-word pitch addressing the requirements of the role.

For more information about the role click View Candidate Information Pack button below.

Applications close: 11:55pm AEST 17 April 2026. Any questions

Please contact Elly Chan - Property Group Business Manager

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Order of Merit

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including Aboriginal and Torres Strait Islander peoples women people with disability people from culturally and linguistically diverse backgrounds those who identify as LGBTIQ ex-defence members mature aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

View Candidate Pack