ServiceNow IT Service Management (ITSM) Intern (Summer 2026)
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Job Location:
Manhattan Beach, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
IT Service Management is essential to modern business operations requiring understanding of how business processes technical systems and user experiences work together across an organization. This internship will provide comprehensive exposure to IT functions and establish a strong foundation for your IT career.
ABOUT THE ROLE:
The ServiceNow IT Service Management Intern will develop organize and maintain our knowledge base within the ServiceNow platform. This internship provides hands-on experience with enterprise IT Service Management tools and knowledge management best practices. You will work directly with subject matter experts to standardize knowledge articles manage content lifecycle and ensure our ServiceNow Knowledge Base remains current and accessible across our global operations.
WHAT YOULL DO:
- Create update and maintain knowledge articles in the ServiceNow platform following established templates and formatting standards
- Research and document IT processes procedures and solutions for knowledge base enhancement
- Convert existing documentation into standardized ServiceNow knowledge articles using consistent formatting
- Monitor knowledge articles approaching expiration dates and coordinate renewal processes with content owners
- Collaborate with teams to update renew or retire outdated knowledge base content
- Support standardization of ServiceNow Knowledge Base templates across all article categories
WHAT YOULL BRING:
- Strong attention to detail and organizational skills for managing knowledge article lifecycle processes
- Ability to learn ServiceNow platform functionality quickly and adapt to knowledge management workflows
- Research skills to gather technical information and convert it into clear accessible documentation
- Proactive mindset for following up on expiring content and ensuring knowledge base accuracy
- Ability to read and interpret technical documents such as IT procedures policies and system documentation
- Technical writing skills to create clear concise documentation for diverse audiences
- ServiceNow platform experience is a plus but not required
REQUIREMENTS:
- Currently pursuing a major in Information Technology Computer Science or related field
- Strong computer skills and proficiency with web-based applications and documentation tools
- Excellent written verbal and interpersonal communication skills
- Self-motivated with desire to learn and contribute to team success
The pay rate for this role is $25/hr.
About Skechers
Skechers a global Fortune 500 company developsand markets a diverse range of lifestyle and performance footwear apparel and accessories. Serving over 180 countries and territories Skechers connects customers to products through department and specialty stores e-commerce and digital stores and through our more than 5300 Skechers retail locations.
Equal Employment Opportunity
Skechers is committed to providing a safe inclusive and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race color religion gender gender identification and expression national origin marital status age disability genetic information military status sexual orientation or any other protected characteristic established by local state or federal law.
Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing
To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The skills abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities who are otherwise qualified for the job position to perform the essential functions.
Required Experience:
Intern
Key Skills
About Company
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