Senior Analyst IT

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

SUMMARY

The IT Triage Analyst is an individual contributor and the first point of contact for all software integration and Electronic Data Interchange (EDI) issues submitted to HealthHelps internal portal. This role serves as the gatekeeper between end users and the development team evaluating reproducing and validating issues before they ever reach IT development. The analyst determines whether a submitted issue is a true defect a data discrepancy or a user education opportunity and routes each accordingly.

Key Responsibilities:

   Monitor the HealthHelp issue portal daily serving as the sole owner of the triage queue from intake through resolution or escalation.
   Reproduce and validate reported issues across applications EDI transactions integrations and data to confirm whether a true defect exists.
   Distinguish between application bugs EDI/integration failures data discrepancies and workflow misunderstandings; close non-bug tickets with a clear explanation to the submitter and backlog recurring misunderstanding patterns for escalation to the appropriate training team.
   Convert validated defects into DevOps bugs with full documentation and manage the triage bucket on an ongoing basis.
   Monitor auth reported tables for failed authorization records and action within SLA to prevent gaps in payer claim system visibility.
   Coordinate with the Scrum Master and Product Director to prioritize confirmed bugs and determine Program Increment (PI) placement.
   Route optimization requests to the weekly Change Control Board (CCB) rather than the development queue.
   Escalate client-impacting issues to Client Managers and data-related issues to the data team as appropriate.

Qualifications :

   3 years of experience in a technical triage IT operations or healthcare IT support role.
   Experience working with issue or ticketing portals (e.g. Jira ServiceNow Azure DevOps or similar).
   Ability to reproduce and investigate software and integration issues independently.
   Strong communication skills; able to translate technical findings for non-technical end users and leadership.
   Highly organized with strong attention to detail and consistent follow-through.
   Familiarity with EDI standards specifically X12 278 (prior authorization transactions).
   Experience in healthcare IT utilization management or prior authorization workflows.
   Exposure to Agile/SAFe development environments and DevOps practices.
   Basic understanding of SQL or data querying for investigative purposes.
   Experience with FHIR-based integrations or payer/provider interoperability (preferred).

Additional Information :

Compensation Disclosure

The base salary range for this position is $115000 to $135000 annually. This represents the base pay range that we reasonably expect to offer for this position.

Final compensation will be determined based on a variety of factors including but not limited to the candidates experience education skillset and location.

In addition to base pay this role may be eligible for performance-based bonuses incentive pay or commissions which are not included in the listed base salary range.

WNS complies with all applicable federal state and local pay transparency laws including those in California Colorado New York Washington and Illinois.

Note: For complete compensation information please refer to the job posting on our official careers page.

Benefits Overview

Our benefits package includes (but is not limited to):

- Medical dental and vision insurance

- Paid time off (PTO) holidays and sick leave

- 401(k) with company match or other retirement plan

- Life and AD&D Insurance

- Employee Assistance Program

Equal Opportunity Employer Statement

WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression national origin age disability genetic information veteran status or any other status protected under federal state or local law.

We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment including the application process.

How to Apply

Please submit your application including a resume and optional cover letter through our careers page or email to

Remote Work :

Yes

Employment Type :

Full-time

SUMMARYThe IT Triage Analyst is an individual contributor and the first point of contact for all software integration and Electronic Data Interchange (EDI) issues submitted to HealthHelps internal portal. This role serves as the gatekeeper between end users and the development team evaluating repro...