Installation & Field Enablement Specialist
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
Responsibilities
Provide on-site and remote support during critical installations of digital signage equipment including displays media players mounting hardware and networking components ensuring adherence to project specifications and installation.
Escalate complex issues to engineering or product support documenting resolution steps for future reference..
Assess installer competency through practical demonstrations and provide ongoing coaching to reinforce best practices.
Collaborate with sourcing to identify and implement online portals and tools that automate the training and certification process enabling real-time access to training modules and tracking completion and rates.
Develop and maintain a centralized training repository with on-demand content for installers accessible via online platforms.
Analyze training completion rates certification outcomes and installer feedback to continuously improve training content and delivery methods.
Identify opportunities to streamline the training process reduce onboarding time and enhance field readiness.
Update training materials and manuals to reflect new products procedures and industry standards.
Conduct pre-installation site surveys to evaluate site readiness verify infrastructure requirements and identify potential installation challenges.
Communicate findings to Deployment Support Deployment and project teams and recommend necessary adjustments to mitigate risks during installation.
Perform post-installation site audits to assess installation quality verify equipment functionality and ensure compliance with established standards.
Document findings provide corrective actions and follow up to confirm resolution of identified issues.
Implement a standardized audit checklist to drive consistency across all installation sites. guidelines.
Develop maintain and update comprehensive installation documentation including BOMs wiring diagrams and configuration instructions.
Capture field insights and incorporate lessons learned into training materials and documentation updates.
Gather feedback from installers and field technicians to identify common challenges and potential areas for process improvement.
Collaborate with engineering and product development to integrate new digital signage products into field installation processes.
Capabilities
Excellent written and verbal communication skills
Be able to prioritize tasks and work under minimal supervision and pressure
Demonstrate adaptability in responding to challenges and evolving business needs.
Be able to demonstrate ownership and accountability
A good team player
Honesty and integrity
Be respectful and empathetic
Can work in global organization across matrixed structures to deliver global outcomes
Qualifications
Associate degree in Engineering or related field or equivalent experience.
2 years of experience in field installation preferably in digital signage AV systems or IT infrastructure.
Strong troubleshooting and problem-solving skills and the ability to work independently in the field.
Proficiency in reading technical drawings wiring schematics and equipment specifications.
Willingness to travel to various installation sites as needed including overnight install.
Preferred Qualifications:
Experience in MS Office tools is highly preferred.
$70400 - $80000 a year
Full Salary Range: $70400/year (minimum) $75200/year (midpoint) $80000/ (maximum).
Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
