Customer Operations Specialist (fmd) Dutch Speaker

At CYCLE were redefining urban mobility for the people who keep cities moving: couriers riders and delivery pros. Our e-bike subscription service combines durable vehicles fast repairs and real support everything riders need to stay on the road.

From Berlin to London Vienna to Amsterdam we operate in 200 cities across Europe providing thousands of riders with bikes built for work not for show.

Our mission is simple: make last-mile delivery more reliable affordable and sustainable one ride at a time. With every bike we deploy were helping build the backbone of smarter greener cities.

Ride with us into the future - sustainable efficient and full speed ahead!

As a Customer Operations Specialist youll own our SMB customer relationships while overseeing subscriptions billing asset management and logistics fulfillment. From managing customer interactions to orchestrating seamless order delivery youll be the strategic partner our customers rely on to drive their success and operational efficiency

Responsibilities:

• Be the main contact for our SMB customers subscriptions billing and account needs. Youll handle their day-to-day questions and make sure they get what they need.

• Monitor customer accounts and resolve issues quickly to strengthen partnerships.

• Collaborate with internal teams to escalate complex cases and orchestrate seamless solutions that exceed customer expectations.
  

• Own end-to-end fulfillmentefficiently coordinate orders schedule deliveries and pickups communicate progress and build customer confidence.

• Fluency in Dutch and English (written and spoken); German is plus

• 13 years of operations account management or customer support experience preferably in mobility or fleet businesses.

• Skilled communicator with ability to handle customer calls professionally and responsibly

• Strong organizational skills and attention to detail

• Manage multiple accounts simultaneously with speed and accuracy

• Handle high-volume work with structured discipline and reliability

• Team-oriented mindset with a strong sense of ownership

• Problem solver with customer focus

• Proficient with CRM platforms (Odoo preferred)

• Foundational understanding of logistics operations and delivery management.

• Take on a challenge in a fast-paced and growing industry
• The opportunity to have a positive impact on the daily work of thousands of bike couriers
• Responsibility from day one - take full ownership of projects and follow a steep learning curve
• Enjoy creative freedom thanks to flat hierarchies open communication and rapid decision-making
• We are an international highly motivated and fast-growing team in which teamwork comes first
• Access to our E-Bikes to help you get from A to B sustainably and quickly
• Work fully remote from home and organize your day according to your own rhythm
• A competitive salary state-of-the-art technical equipment and 20/26 days of vacation per year
• Attractive benefits include Medicover medical care and Medicover sports to keep you healthy