Senior Technical Account Manager
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Clerk
Clerk is on a mission to solve user management once and for all. We are a globally distributed team dedicated to providing best-in-class developer experience with obsessive attention to every detail. Today we provide developers with full-stack React components and hooks like
About the role
Clerk is looking for a Senior Technical Account Manager to join our Solutions team reporting to the Head of Customer Experience. Youll own a portfolio of Clerks most strategic accountsserving as their technical advisor integration partner and advocate inside the company. This role blends deep product expertise with strategic relationship management. Youll help customers build complex identity and access management systems on Clerk navigate pricing and packaging decisions and surface insights that drive product development and revenue retention.
This is a high-impact high-autonomy role on a lean team where your work directly influences how customers experience Clerk. Youll partner closely with Sales Support and Product to create a cohesive customer experience from first integration through long-term expansion.
What youll do
You will own and manage a portfolio of accounts serving as the primary point of contact and trusted advisor throughout the customer lifecycle
Guide customers through complex integrations including multi-workspace setups SSO/SAML configurations bot protections and custom authentication flows
Drive revenue retention and expansion by proactively identifying risks surfacing upsell opportunities and partnering on custom pricing and packaging
Translate customer feedback and usage patterns into actionable insights for Product and Engineering helping shape the Clerk roadmap
Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences
Create and maintain technical documentation onboarding guides and internal knowledge resources that scale the teams impact
Create and maintain technical documentation onboarding guides and internal knowledge resources that scale the teams impact
Contribute to the development of the Customer Experience function as we build the systems and processes that will define how Clerk serves its largest customers
Who you are
4 years of experience in a customer-facing technical role (Technical Account Manager Solutions Engineer Solutions Architect Sales Engineer or similar) at a developer tools or SaaS company
Strong understanding of web authentication identity management and related protocols (OAuth SAML OIDC JWTs). Prior experience with auth platforms is a strong plus
Able to read and discuss code with customers across modern web frameworks (React etc) and debug integration issues alongside engineering teams
Proven track record of managing customer accounts and driving retention and expansion through trusted advisory relationships
Comfort operating with high autonomy in a fast-moving globally distributed team where priorities shift and youre expected to drive outcomes not wait for direction
Experience working with CRMs (e.g. Attio Salesforce) support platforms (e.g. Plain Zendesk Intercom) and async communication tools (e.g. Slack)
Excellent written and verbal communicationyou can translate technical concepts for non-technical stakeholders and advocate persuasively for customer needs internally
Based in San Francisco CA or Pacific timezone
Nice-to-haves
Experience at an early-stage or high-growth startup in a post-sales or customer-facing engineering role
Familiarity with product-led growth models where support and sales signals drive pipeline
Contributions to developer communities technical writing or open-source projects
Benefits
Competitive Salary We want you to know that we value the skills and experience you bring to the table. We go out of our way to make sure that you feel fairly compensated.
Equity Ownership At Clerk we believe in shared success. Thats why we offer a stock option plan so that everyone can benefit from the growth and prosperity of the company.
Work Gear - Set up your ideal home office with the gear of your choice. At Clerk we want to ensure that you have everything you need to perform at your best.
Flexible Vacation Policy We believe in work-life balance and trust you to take the time you need. Although we recommend 25 days per year our vacation policy is unlimited. This is in addition to observing national holidays specific to your country of residence.
Diverse and Inclusive Team Join our exceptional diverse and globally distributed team at Clerk. We are committed to fostering an inclusive environment where everyone can contribute their best in building impactful products and tools for the modern web.
Required Experience:
Manager
Key Skills
About Company
The easiest way to add authentication and user management to your application. Purpose-built for React, Next.js, Remix, and “The Modern Web”.
