Booking & Operations Manager (Booking US)
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
About iCliGo
iCliGo is an innovative platform that connects travelers with independent and highly qualified travel consultants.
Founded in 2014 this Portuguese multinational has evolved into a technology-driven company dedicated to meeting the needs and dreams of a new generation of travelers and entrepreneurs.
We are proud to foster a collaborative and inclusive workplace where every team member has the opportunity to grow and thrive.
About the Role
We are looking for a Booking & Operations Manager to join our USA team in Miami.
This role is responsible for the end-to-end handling of travel bookings and operational support with a strong focus on aviation while also supporting other travel services (e.g. hotels packages and ancillary services).
The ideal candidate will play a key role in ensuring operational excellence regulatory compliance (ARC) and high-quality support to both Travel Partners and customers.
Key Responsibilities
Aviation (Core Focus Area)
- Create modify and issue flight bookings using GDS systems (e.g. Sabre Amadeus)
- Issue reissue and refund airline tickets in compliance with fare rules
- Manage PNRs including seat assignments SSRs and fare constructions
- Handle flight disruptions (IRROPS) including re-accommodation and alternatives
- Ensure compliance with airline policies and fare conditions
General Booking Operations (Full Scope)
- Manage bookings across multiple travel products including hotels packages and ancillary services
- Handle inbound tickets and calls from Travel Partners and customers
- Support booking changes cancellations and special requests across all product types
- Ensure accuracy and completeness of all reservations
Compliance & ARC Operations
- Ensure all aviation transactions comply with ARC standards and reporting requirements
- Maintain proper documentation for ticketing exchanges and refunds
- Support internal processes required to maintain ARC accreditation
- Collaborate with Finance and Operations on reconciliation and reporting
Quality Control & Risk Management
- Review bookings for pricing errors inconsistencies and policy breaches
- Identify potential fraud or misuse of the platform
- Ensure adherence to internal SOPs and regulatory requirements
- Escalate complex or high-risk cases when needed
Collaboration & Continuous Improvement
- Work closely with Customer Support Product and Commercial teams
- Contribute to process improvements and operational scalability
- Support Travel Partners with guidance on booking processes and best practices
- Participate in onboarding and training initiatives
What Were Looking For
24 years of experience in travel booking ticketing or operations (aviation strongly preferred)
Hands-on experience with GDS systems (Sabre preferred; Amadeus or Galileo acceptable)
Strong understanding of:
- Airline fare rules and ticketing processes
- IRROPS handling
- Refunds exchanges and reissues
ARC Certification Requirement (Critical)
Mandatory: Candidate must meet the requirements to support ARC accreditation for the agency including:
- Prior experience working in an ARC-accredited agency or
- Completion of recognized ARC training programs or
- Demonstrated ability to operate ARC ticketing and reporting processes
Candidate must be able to:
- Support ARC-related operational setup and compliance
- Act as a qualified operational resource for ARC accreditation requirements
(Note: This requirement is essential for maintaining iCliGos ability to issue airline tickets in the U.S.)
Technical & Operational Knowledge
- Familiarity with ARC reporting reconciliation and compliance standards
- Experience in multi-product travel environments (not limited to aviation)
- Understanding of host agency or OTA operational models is a plus
