Operations Coordinator
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job description
About WhiteCoat
About WhiteCoat WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health andwellness services that serves as the first and single touchpoint for all care needs in SoutheastAsia.
Since launching in 2018 WhiteCoats digital platform powers a wide range of services includingtele- and in-person consultations as well as medication fulfilment and diagnostic testingacross primary specialist and allied care.
With a focus on the B2B space WhiteCoat has forged strategic partnerships with the regionsleading insurers corporates and care providers to provide accessible and affordable high-quality care to its users.
The Group currently has offices in Singapore Indonesia Malaysia and more information on WhiteCoat please visit .
What you will be doing
We are looking for a reliable and detail-oriented Operations Coordinator to support the day-to-day management of appointment bookings. This role is critical to ensuring timely appointment confirmations adherence to service level agreements (SLAs) and smooth coordination between users clinicians and internal WhiteCoat teams.
This is a remote role based in Kuala Lumpur supporting Hong Kong operational hours including early mornings and Saturdays.
On a day-to-day basis this means you will:
Appointment Management (Core Responsibility)
Monitor in-bound appointment booking requests via email and internal system
Assign appointments to rostered clinicians based on:
Language requirements
Clinician availability and capacity
Confirm appointments independently using the in-house CRM system
Ensure all bookings are confirmed within defined SLAs
Enquiry Acknowledgement & Routing
Acknowledge in-bound user or clinician enquiries within defined SLAs
Route enquiries to the appropriate WhiteCoat internal teams for follow-up
Track and ensure handovers are clear and complete
Secondary Responsibilities
Flag unusual cases edge scenarios or capacity issues to the in-market lead
Our Benefits
Make a Real Impact: Opportunity to contribute to a leading digital health companys growth in Vietnam. Ideas are valued in an industry vital to everyone.
Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.
Great Team: Collaborate with intelligent friendly and supportive professionals from diverse backgrounds.
Hands-on Learning & Growth: Gain hands-on experience in strategy partnerships operations and product innovation within a growing industry.
Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Social insurance and leave provisions such as 14 days annual leave family care leave and paid sick leave.
How to apply
If you believe you have what it takes to excel in this role we would love to hear from you. Join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!
Job requirements
What we are looking for
Qualifications:
Strong attention to detail and ability to follow structured workflows
Proactive mindset comfortable working independently while collaborating closely with a remote team
Ability to manage time-sensitive tasks and adhere strictly to SLAs
Comfortable working with CRM systems and Email-based workflows
Clear written communication skills in English
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Required Experience:
IC
