Senior CRM Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Drive Growth Through CRM
We are looking for a Senior CRM Manager to help turn CRM strategy into thoughtful high-performing customer experiences across markets.
In this role you will help shape how customers engage with our brand across the lifecycle translating strategy into campaigns and journeys that are timely relevant and built to perform. Working across channels such as email push SMS and more you will partner closely with teams across the business to create customer communications that do more than land they drive measurable impact.
What Youll Do
This role sits at the intersection of customer experience performance and execution. Working closely with the Head of CRM and cross-functional partners you will help bring lifecycle initiatives to life across markets and continuously improve how we connect with customers over time.
Youll focus on:
executing and optimizing CRM campaigns across channels including email push SMS and more
translating business priorities into customer-facing journeys and communications
using performance insights to improve engagement conversion and retention
supporting testing and experimentation across the customer lifecycle
helping refine CRM processes and ways of working as the function continues to grow
What Were Looking For
You bring strong CRM or lifecycle marketing experience in a B2C environment along with a clear sense of how thoughtful customer communication can support both brand and commercial goals.
You likely have:
hands-on experience managing multi-channel CRM campaigns
confidence using data and performance insights to guide decisions
strong attention to detail and a high bar for execution
experience working cross-functionally with creative brand or commercial teams
a proactive collaborative approach and an interest in building better customer journeys over time
Nice to Have
experience with tools such as Iterable Braze or similar CRM platforms
experience working across multiple markets or in an international business
familiarity with testing reporting and CRM performance analysis
Why This Role
This is a chance to step into a role where CRM sits close to growth customer experience and commercial impact. Your work will help shape how we show up to customers across the lifecycle and contribute directly to stronger engagement and smarter customer journeys over time.
Benefits:
Vary by location please connect with the Hiring Manager
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
About Company
In 2014 Marley Spoon launched as a meal kit delivery service featuring fresh high quality ingredients and easy-to-follow recipes. Each box is personalized to a customers unique taste with the ability to customize recipes with upgrades protein swaps gluten-free options and so much more ... View more
