About the Role:

Grade Level (for internal use):

Job Overview:

We are seeking a Customer Operations Platform & Systems Specialist to support the design implementation and optimization of our Customer Success technology ecosystem. This role will play a key part in enabling scalable customer operations through data systems and automation.

You will work closely with the Customer Success Operations team to administer and enhance our Customer Success platform (Gainsight) while supporting integrations and data flows across systems such as Salesforce Snowflake and Power BI. The role focuses on building efficient workflows improving data visibility and enabling Customer Success teams to operate with greater insight and efficiency.

This position is ideal for someone with a strong technical and analytical mindset who enjoys working with systems data and automation and who is interested in developing expertise in Customer Success platforms and operations technology.

Key Responsibilities:

Platform Administration & System Management

• Support the administration and daily operations of the Customer Success platform (Gainsight) ensuring system stability data accuracy and user adoption
• Assist in managing integrations between Gainsight Salesforce Snowflake and other internal systems
• Support configuration of workflows automation and system processes that enable Customer Success teams to operate more efficiently

Data & Reporting

• Collaborate with internal teams to gather data requirements and ensure customer data is properly structured and accessible
• Develop and maintain reports and dashboards that provide visibility into customer engagement adoption and operational performance
• Work with analytics and data teams to ensure accurate data flows between operational systems and reporting platforms

Process Optimization & Automation

• Identify opportunities to streamline Customer Success processes through system automation and workflow optimization
• Support the design and implementation of automated alerts health indicators and engagement workflows within the Customer Success platform
• Assist in developing scalable processes that improve operational efficiency and reduce manual effort for Customer Success teams

Cross-Functional Collaboration

• Partner with Customer Success Product Commercial and Data teams to translate operational needs into system configurations and data solutions
• Support the rollout of new platform capabilities including documentation testing and user enablement
• Contribute to continuous improvement initiatives across Customer Success Operations

Documentation & Governance

• Maintain documentation of system configurations data structures and operational processes
• Ensure operational standards are followed for data hygiene system governance and platform usage

Qualifications:

• Bachelors degree or equivalent professional experience
• 2 - 4 years of experience in Customer Success Operations Revenue Operations Business Systems or a related analytics/operations role
• Experience working with business systems such as Salesforce Power BI Snowflake or similar platforms
• Strong analytical mindset with the ability to translate business requirements into system workflows and data solutions
• Experience building or supporting dashboards reports or data models for operational teams
• Strong organizational documentation and stakeholder communication skills
• Interest in Customer Success technology and platform administration

Preferred Qualifications:

• Exposure to Customer Success platforms such as Gainsight Totango or similar tools (if applicable)
• Experience working with data pipelines APIs or system integrations
• Familiarity with SQL data modeling or analytics tools
• Understanding of customer lifecycle management or customer success processes
• Exposure to machine learning or AI-driven analytics applications in business operation.

About S&P Global Energy
At S&P Global Energy our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses governments and individuals with trusted data expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks data and insights that customers need in order to plan confidently act decisively and thrive economically in a rapidly changing global landscape. Learn more at In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal