Service Manager
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Job Location:
Gettysburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
Renn Kirby Gettysburg is seeking an experienced and motivated Automotive Service Manager to lead our service department. This role is responsible for overseeing daily operations ensuring exceptional customer service driving departmental profitability and managing a high-performing team of technicians and advisors.
Key Responsibilities
- Manage and oversee all service department operations including scheduling workflow and productivity
- Lead mentor and develop service advisors and technicians
- Ensure high levels of customer satisfaction and handle escalated customer concerns professionally
- Monitor and improve key performance indicators (KPIs) such as labor sales efficiency and CSI scores
- Maintain compliance with manufacturer standards and company policies
- Oversee warranty administration and ensure accurate documentation
- Collaborate with parts and sales departments to maximize overall dealership performance
- Implement and maintain effective processes to improve efficiency and profitability
Qualifications
- 3 years of experience in an automotive service management role
- Strong leadership and team-building skills
- Proven track record of driving service department performance and profitability
- Excellent communication and customer service skills
- Familiarity with dealership management systems (DMS)
- Ability to multitask and thrive in a fast-paced environment
- Valid drivers license
Preferred Qualifications
- Experience with OEM service standards
- ASE certification or equivalent experience
- Prior dealership experience strongly preferred
Compensation & Benefits
- Competitive salary plus performance-based incentives
- Health dental and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Ongoing training and career development opportunities
- Discounts on vehicle service parts and purchases
Renn Kirby Auto is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all applicants and employees without regard to race color religion sex gender identity or expression sexual orientation national origin age disability genetic information veteran status or any other protected characteristic in accordance with applicable federal state and local laws.
Required Experience:
Manager
Key Skills
About Company
Job Summary We are currently seeking dedicated and qualified Certified Technicians to join our team! An Automotive Technician, often called service tech, wi...
