Senior Principal Consultant – Tech Lead

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Principal Consultant Tech Lead
We are looking for seasoned and experienced candidate in the field of Information and Technology with hands-on experience in leading technology solution primarily in the field of AWS Cloud and Amazon this role you will be required to lead the technology team You will be responsible to oversees the technical aspects of technology team by making architectural and design decisions guiding team members in technical matters and supervising system modifications.
Responsibilities
Expertise in solutions architecture or equivalent experience
Experience as a Technical architect for at least 6 cloud migration projects involving cloud native development with multi-A-Z architecture and Amazon Connect.
Hands-on experience architecting solution built on AWS services specifically Amazon Connect Amazon Lex AWS Lambda RDS and other services such as Amazon Translate etc.
Expertise in architecting and owning technical delivery of critical apps from on prem to cloud.
Expertise in Cloud native architectures REST API based application integrations.
Experience in Amazon Connect implementation from scratch with IVR integrations with 3rd Party systems like Pega / ServiceNow / Salesforce
Experience in architecting Amazon Connect migration solution from on prem contact center solution.
Experience in gathering requirements and architecting secure scalable solutions on Amazon Connect
Expertise within cloud and contact center technologies e.g. Voice IVR WFM CRM Unified Communications Data & Analytics software development.
Expertise in integrating cloud contact center applications with 3rd party applications.
Excellent communication skills in English (Orals Written and Listening)
Expertise in technical design documentation and reviewing the same.
AWS certified solution architect and developer certification preferable
Experience in handling team of architects developers admins etc.
Proven ability to lead projects with complex challenges with extensible operationally excellent cost optimized and aligned solutions outcomes.
Ability to lead a team or small organization-wide initiative with business objectives that are partially defined.
Able to effectively communicate across an increasing diversity of audiences internally and externally.
Demonstrated ability to determine solution strategy and where to simplify or extend solutions for the best outcome.
Ability to influence customer and internal business decision makers as a thought leader and subject matter expert.

Qualifications we seek in you!
Minimum Qualifications
BE/BTECH/MCA
Must have proven record of service improvements and excellent customer relationship management.
Preferred Qualifications/ Skills
Amazon Connect: Business and Technical accreditation.
Amazon Connect Experience
Mandatory Amazon Connect Migration and implementation experience
Contact Flow /IVR tree Amazon Connect service quota optimization.
Experience using Customer Profile Tasks Wisdom and Contact Lens for business scenario.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Staff IC

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.