Executive Guest Experience Manager Hilton Orlando Lake Buena Vista

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Hilton Orlando Lake Buena Vista is looking to welcome an Executive Guest Experience Manager to join the team!

As an Official Walt Disney World Hotel guests have access to exclusive Disney benefits including being directly connected to Disney Springs via Pedestrian Skybridge. With 6 on-site dining options 24-hour arcade and 2 heated pools your next Orlando getaway is sure to be memorable!

Ideal candidate will have previous Hilton hotel guest service experience open availability customer service and cash handling experience looking for a career where they can grow and a passion for providing a memorable experience for our guests

The Benefits: We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportive parental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

• Manage all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Complete audit procedures as needed
• Recruit interview and train team members