Dispatch Coordinator

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Please note this role is based on site at our Ware offices 5 days a week.

The Despatch Coordinator is responsible for overseeing and coordinating the despatch process ensuring that goods are packaged scheduled and delivered accurately on time and in compliance with company standards and customer requirements. This role involves effective communication with internal departments external suppliers and customers to facilitate seamless despatch operations.

Key Responsibilities:

1. Despatch Planning:

• Coordinate and schedule daily despatch activities to meet delivery deadlines.

• Prepare and manage despatch schedules ensuring efficient and timely transportation of goods.

2. Order Fulfilment:

• Verify and cross-check outgoing shipments against customer orders and documentation.

• Ensure all goods are appropriately labelled packaged and meet quality standards before despatch.

3. Communication:

• Liaise with customers carriers and internal teams to confirm delivery requirements and address queries.

• Provide regular updates to stakeholders on delivery schedules delays or issues.

4. Documentation & Compliance:

• Prepare and process all necessary shipping documents including invoices packing lists and delivery notes.

• Ensure compliance with legal safety and regulatory requirements for domestic and international shipments.

5. Inventory Coordination:

• Work closely with stores staff to manage stock levels and allocate inventory for despatch.

• Monitor and report discrepancies or damage to inventory and shipments.

6. Performance Monitoring:

• Track key performance metrics such as delivery times accuracy and customer satisfaction.

• Identify areas for process improvement to enhance despatch efficiency and effectiveness.

7. Problem Resolution:

• Proactively address and resolve issues such as delivery delays incorrect shipments or carrier disputes.

• Develop contingency plans to minimise disruptions in despatch operations.

Basic Requirements

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.