Casework Coordinator
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
3 months contract with a local authority
Summary
- The Casework Coordinator is a crucial member of the high-profile B&HPS Complaints Team a dynamic and essential operational unit supporting the Benefits & Homeless Prevention Service. This role is pivotal in coordinating triaging assessing and monitoring all Stage 1 complaints Member and MP enquiries Mayors Office queries and Freedom of Information (FOI) requests across the division.
Responsibilities
- Handle all incoming casework in accordance with the Councils Complaints Policy and Local Government & Social Care Ombudsman guidance.
- Conduct initial assessments of new and existing casework to determine validity and urgency.
- Identify any safeguarding concerns within casework and escalate appropriately under the Councils safeguarding framework.
- Ensure casework is correctly directed and reroute misdirected queries to the appropriate Council departments.
Requirements
- Experience:
- Advising and working collaboratively with staff at all levels on casework matters.
- Handling sensitive data in compliance with the Data Protection Act 2018 and GDPR.
- Maintaining accurate records and producing investigation reports.
- Advising and working collaboratively with staff at all levels on casework matters.
- Qualifications:
- Strong verbal and written communication skills with the ability to prepare clear and concise reports.
- Excellent interpersonal skills capable of effectively communicating on confidential matters with staff and the public.
- Ability to work accurately under pressure to meet competing deadlines.
- Strong verbal and written communication skills with the ability to prepare clear and concise reports.
Additional Information
- Monday start
- Bi-weekly payment schedule
- The role closes on 27th March 2026 apply ASAP.
Required Skills:
The Casework Coordinator plays a vital role within the highprofile B&HPS Complaints Team a fastpaced and essential operational function supporting the wider Benefits & Homeless Prevention Service
Required Education:
The Casework Coordinator plays a vital role within the highprofile B&HPS Complaints Team a fastpaced and essential operational function supporting the wider Benefits & Homeless Prevention Service
