Bilingual Content and Client Marketing Manager

Manulife is proudly one of Canadas largest and longest-serving providers of Group Benefits and today our Group Benefits business serves millions of Canadian workers and their families and more than 27000 companies coast-to-coast including some of our nations most iconic brands. Our goal is to help our customers live better healthier lives and build strong engaged organizations. Our award-winning Group Benefits Marketing team plays a leading role in telling our story in the market engaging with our customers and delivering innovative digital marketing to promote Manulife as a trusted health partner.

Reporting to the Director Digital Marketing the Bilingual Content and Client Marketing Manager will develop customized content and communications that help Plan Members understand and use their benefits plans particularly assisting members through enrolment and onboarding. You will work directly with Plan Sponsor (client) representatives to create communication plans and develop content/communications suitable for their organization and employees. This role requires strong writing skills the ability to influence decision-making with Plan Sponsor representatives and a proven track record of delivering measurable marketing impact. The Manager will work closely with Plan Sponsor representative Distribution Operations and Creative to shape marketing plans oversee execution and ensure alignment with key business objectives.

Position Responsibilities:

• Write edit and coordinate production of customized marketing campaigns that help Plan Members understand and use their benefits plans. Campaigns include: emails posters postcards letters tent cards and intranet content.

• Engage with French Plan Sponsor representatives directly providing new ideas for them to consider about how to communicate benefits messaging effectively to their employees (Plan Members).

• Attend discovery meetings with clients to analyze their communications requirements.

• Work independently or with marketing peers as required to determine best tactics and approaches to meet client requirements.

• Develop detailed communications production schedules to ensure materials are delivered on time.

• Support senior members of the team by developing and implementing some aspects of complex projects as assigned.

• Work with other teams in the organization to develop communications for cross-functional initiatives.

Required Qualifications:

• University or college degree in marketing communications media or related field.

• 7 years of communications experience. Experience in Group Benefits healthcare or related industries is highly valued

• Fully bilingual (French/English): The successful candidate will be required to communicate in French in order to support clients from various jurisdictions outside of Quebec.

• Strong communication and interpersonal skills including ability to translate complex plan designs into easy-to-understand information for Plan Members and Plan Sponsor representatives.

• Strong project management skillswill at times have a case load of up to 30 or more clients. Will need to be able to prioritize and juggle many different projects simultaneously.

• Proven experience in writing and leading marketing campaigns across different channels (email and print) working alongside cross-functional teams and external vendors. Experience writing and managing digital communications is an asset.

• Proficiency with Microsoft Office Suite (PowerPoint Word Excel Teams) and project management tools (e.g. Adobe Workfront Smartsheet).

• Experience using AI tools to support content development ideation editing and/or workflow automation. Familiarity with generative AI platforms is a strong asset.

• Ability to analyze data and metrics to optimize campaigns and measure effectiveness

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.