Senior Consultant Bilingual M365 Consultant

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

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We need individuals that:

Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Set an example of excellence as a Microsoft representative enhancing the companys image and reputation through your credibility preparation commitment and first-class delivery.
Demonstrate strong communication skills; ability to develop strategic on-going customer relationships gain trust and respect for the company. Engineers must also possess strong technical writing presentation and training skills.
Enjoy team work and actively contribute to their peer group as well as our customer account teams.
Communicate at all levels from CIO to the technical staff on the ground.

Role: Bilingual M365 Consultant Location: Onsite (Japan) Languages: Fluent Japanese & English Experience: Minimum 2 years of translation/interpretation and M365 consulting experience

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Role Overview

We are seeking an experienced Bilingual M365 Consultant with strong working knowledge of Microsoft 365 platforms (SharePoint Teams OneDrive Exchange Online) and fluent proficiency in both Japanese and English.

The primary responsibility is to bridge communication between Japanese-speaking users/stakeholders and English-speaking technical teams while also providing hands-on functional consulting support across M365 workloads.

This role requires someone who can translate accurately guide users support migration activities and provide practical M365 insights in both languages. Strong communication skills cross-cultural awareness and technical-functional understanding are essential.

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Key Responsibilities

1. M365 Functional Consulting

Provide functional support and guidance across SharePoint Online Teams OneDrive and Exchange Online.

Assist end users with navigating M365 services understanding features and adopting best practices.

Conduct bilingual walkthroughs demos and guidance sessions for Japanese users.

Support troubleshooting of basic M365 issues and escalate technical cases to engineering teams when required.

Explain technical concepts in simplified Japanese and English ensuring clarity for non-technical users.

2. Translation & Communication Support

Deliver real-time verbal and written translation between Japanese and English during meetings training sessions migration discussions and user support interactions.

Translate emails documents FAQs technical notes and user communication materials.

Ensure context-appropriate translation for both business and technical content.

Bridge communication gaps between Japanese end users and global delivery teams.

3. Program & Migration Support

Support project teams in migration readiness user communication change management and stakeholder coordination.

Ensure Japanese stakeholders clearly understand schedules deliverables and required user actions.

Track Japanese user issues and coordinate with English-speaking technical teams for timely resolution.

Support onboarding communication plans and user adoption activities.

4. Documentation & Reporting

Prepare bilingual (Japanese & English) documentation including guides FAQs communication packs training material meeting minutes and status reports.

Maintain structured logs of user issues translation tasks and M365 support activities.

Provide bilingual summaries and reports to project managers and leadership.

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Required Skills & Qualifications

Fluent Japanese and English proficiency (spoken written business communication).

Minimum 2 years of bilingual translation/interpreter experience in IT or corporate environments.

Strong functional knowledge of M365 services including:

o SharePoint Online (sites libraries permissions basics)

o Microsoft Teams (meetings channels collaboration)

o OneDrive for Business (file management & sharing)

o Outlook / Exchange Online (mailbox basics rules calendar)

Ability to translate both technical and non-technical content clearly and accurately.

Strong communication and interpersonal skills in multicultural environments.

Good coordination abilities with consistent follow-up and task tracking.

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Preferred Qualifications (Nice to Have)

Experience working on IT migration or digital workplace transformation projects.

Familiarity with ticketing tools such as ServiceNow or Jira.

Understanding of general IT concepts (accounts access management devices cloud basics).

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Soft Skills

Strong listening and articulation abilities in both Japanese and English.

High attention to detail with the ability to manage multiple requests.

Proactive dependable and user-focused approach.

Ability to work independently and collaborate with global teams.

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Required Experience:

Senior IC

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