Microsoft Office 365 Senior Consultant

About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

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Infosys has been recognized as a Top Employer across APAC contributing to our sixth consecutive year of global certification. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
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We need individuals that:

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative enhancing the companys image and reputation through your credibility preparation commitment and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships gain trust and respect for the company. Engineers must also possess strong technical writing presentation and training skills.
• Enjoy team work and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.

Role Overview

We are seeking an experienced Bilingual M365 Consultant with strong working knowledge of Microsoft Office 365 platforms (SharePoint Teams OneDrive Exchange Online) and fluent proficiency in both Japanese and English.

The primary responsibility is to bridge communication between Japanese-speaking users/stakeholders and English-speaking technical teams while also providing hands-on functional consulting support across M365 workloads.

This role requires someone who can translate accurately guide users support migration activities and provide practical M365 insights in both languages. Strong communication skills cross-cultural awareness and technical-functional understanding are essential.

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Key Responsibilities

1. Microsoft Office 365 Functional Consulting

Provide functional support and guidance across SharePoint Online Teams OneDrive and Exchange Online.

Assist end users with navigating M365 services understanding features and adopting best practices.

Conduct bilingual walkthroughs demos and guidance sessions for Japanese users.

Support troubleshooting of basic M365 issues and escalate technical cases to engineering teams when required.

Explain technical concepts in simplified Japanese and English ensuring clarity for non-technical users.

2. Translation & Communication Support

Deliver real-time verbal and written translation between Japanese and English during meetings training sessions migration discussions and user support interactions.

Translate emails documents FAQs technical notes and user communication materials.

Ensure context-appropriate translation for both business and technical content.

Bridge communication gaps between Japanese end users and global delivery teams.

3. Program & Migration Support

Support project teams in migration readiness user communication change management and stakeholder coordination.

Ensure Japanese stakeholders clearly understand schedules deliverables and required user actions.

Track Japanese user issues and coordinate with English-speaking technical teams for timely resolution.

Support onboarding communication plans and user adoption activities.

4. Documentation & Reporting

Prepare bilingual (Japanese & English) documentation including guides FAQs communication packs training material meeting minutes and status reports.

Maintain structured logs of user issues translation tasks and M365 support activities.

Provide bilingual summaries and reports to project managers and leadership.

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Required Skills & Qualifications

Fluent Japanese and English proficiency (spoken written business communication).

Minimum 2 years of bilingual translation/interpreter experience in IT or corporate environments.

Strong functional knowledge of Microsoft 365 services including:

o SharePoint Online (sites libraries permissions basics)

o Microsoft Teams (meetings channels collaboration)

o OneDrive for Business (file management & sharing)

o Outlook / Exchange Online (mailbox basics rules calendar)

Ability to translate both technical and non-technical content clearly and accurately.

Strong communication and interpersonal skills in multicultural environments.

Good coordination abilities with consistent follow-up and task tracking.

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Preferred Qualifications (Nice to Have)

Experience working on IT migration or digital workplace transformation projects.

Familiarity with ticketing tools such as ServiceNow or Jira.

Understanding of general IT concepts (accounts access management devices cloud basics).

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Soft Skills

Strong listening and articulation abilities in both Japanese and English.

High attention to detail with the ability to manage multiple requests.

Proactive dependable and user-focused approach.

Ability to work independently and collaborate with global teams.

In addition to compensation aligned with your role youll have access to a wide range of benefits that support your health career growth and overall well-being (JAPAN)

• Term Life Insurance
• Referral Bonus Programs
• YearEnd Tax Support
• Paid annual leave and bereavement Leave and Statutory Holidays
• Short Working Hours for employees with caregiving responsibilities.
• Statutory Social Insurance: Welfare Pension Unemployment Insurance Health Insurance Nursing Care Insurance and Workers Compensation Insurance
• Health & Wellbeing support: Annual Health Checks with partial cost reimbursement Stress Checks & Industrial Physician support
• Employee Engagement and Wellbeing: Employee Events Wellbeing Programs Reward & Recognition
• Workplace Amenities: Onsite amenities include complimentary beverages.

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Here from our recruiter on their experience working with Infosys as an Employer

At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.