Customer Success Account Executive
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview:
Salary: $87000 per year 12% superannuation
Fixed term until end of the year
Work in a brand-new office building in Melbournes CBD on Franklin Street within walking distance of the Queen Victoria Market and close to public transport
Hybrid working arrangements a mix of work-from-home and office days
Access to benefits including Christmas closedown gifted leave discounted RMIT childcare services subsidised gym membership and an Employee Assistance Program (EAP)
Our values: Passion Impact Inclusion Integrity Courage Imagination
About RMIT University Pathways (RMITUP)andInformit
RMIT UP owned by RMIT University provides education solutions for students academics and professionals in Australia and globally.
Our key programs includeInformitFoundation Studies ELICOS English for Academic Purposes (EAP) language testing.Informitisa leading research database focused onAustralasian scholarly journals books and videos. Our customers include all Australian and New Zealand university and state libraries governmentschoolsand other specialist libraries.
Informit
Informitis a leading digital destination that connects people around the world to the latest specialist Australasian content. We empower universitiesschoolsgovernmentsandlibrariesto advance their mission by accessingpublishingand sharing ideas that matter.
As an independent businessoperatingwithin RMIT we have the benefit of our ties with the institution butoperateas a standalone which means we can be reactive or proactive as.
About the role
Reporting to the Customer Success Manager the Technical Account Executive plays a key role in delivering an outstanding experience forInformitcustomers. You will act as a trusted point of contact supporting onboarding renewals technical issues and training to help customers maximise the value ofInformitproducts.
Thisrole blendscustomer success technical support and account managementensuring seamless access toInformitsdigital resources. You will collaborate with internal teamsincluding Sales Product Marketing and Financeto support customer retentionidentifyproduct improvement opportunities and enhance the overall customer experience.
Key responsibilities:
Support customer onboarding renewals and subscription management
Provide frontline technical support and troubleshooting
Deliver training and guidance onInformitproducts and search functionality
Analyse customer usage data to improve engagement and retention
Contribute to customer education resources including knowledge base articles
Maintainaccuraterecords of customer interactions in the CRM
Collaborate with internal teams on product improvements sales initiatives and operational processes
This dynamic role is ideal for someone who enjoys problem-solving working directly with customers and contributing to the growth and success ofInformitproducts.
About You
You are a proactive customer-focused professional who enjoys building relationships and helping customers succeed. You combine technical troubleshooting with strong customerengagement andcommunicate confidently with internal teams and external clients from diverse backgrounds.
You areorganised detail-oriented and able to manage multiple tasks whilemaintaininghigh service standards.
Key attributes and experience:
Customer service or customer success experience ideally inlibrary publishing or education sectors
Knowledge oflibrary and information services(highly regarded)
Experience supportingdigital products or enterprise platforms
Strongtroubleshooting problem-solving and CRM/database skills
Excellentorganisational administrative and prioritisation abilities
Proactive mindset with the ability toidentifyimprovements and contribute ideas
Comfortable working bothindependently and collaboratively
What we offer you
We value our people and are committed to providing a supportive inclusive and rewarding work environment. As part of our teamyoullenjoy:
Exclusive employee discounts at leading retailers.
A strong focus on health and wellbeing including RMIT-subsidised gym memberships Employee Assistance Program (EAP) access and discounted childcare options.
Access to professional developmenttrainingviaLinkedIn Learning.
A positive workplace culture with a staff reward program and a staff wellbeing program.
To Apply
Pleasesubmityour CV and a cover letter addressing your suitability for this position by clicking on the Apply link. Cover letters should be addressed to HR.
For more details refer to the Position Description: Checks: Appointment is subject to a successful Working with Children Check and National Police Check.
Our Commitment to Inclusion
At RMIT UP we foster a culture of safety wellbeing and inclusion ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness regardless of gender gender identity marital or family status sexual orientation ageethnicity religious beliefs cultural or socio-economic background perspectives or experiences.
We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community including Aboriginal and/or Torres Strait Islander candidates.
As a Disability Confident Recruitment Team we are happy to adjust the recruitment process to meet accessibility needs. Please contact us atwith your preferred communication method and we will be in touch to discuss your requirements.
Read our Child Safety Policy:Child Safety Policy
We are a Circle Back Initiative Employer we commit to responding to every applicant.
Application Close:
Applications Close:
5 Apr 2026 11.59 pmRMIT Up is a successful provider of a range of education solutions supporting lifelong development goals to students academics and professionals located in Melbourne and overseas.
Our people are integral to the success of our Company. We are experienced professionals who are committed to providing the highest standard of service and support to our clients and colleagues. At RMIT Up we offer a friendly supportive and flexible working environment and culture with a range of employee benefits including access to health and wellbeing services and discounts discounted travel professional development opportunities and more.
In line with RMIT Universitys commitment to a safe respectful and inclusive environment from 1 January 2026 the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a genderbased violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant preemployment background checks including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMITs safety obligations.
Required Experience:
IC
