Director, Account Management
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Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
Our Account Director maintains the overall client relationship working across all areas of our clients business. Youll be an SME on our products and offerings. Serving as the lead for all escalation points for client matters youll quickly manage short-term client issues while balancing long-term strategic plans. Day-to-day tactical project executions within the Quick Service Restaurant (QSR) and Content Management space will be your primary focus.
Role responsibilities
- Client Relationship Management: Nurture and strengthen enduring relationships with top-tier clients ensuring a deep understanding of their business objectives and effectively positioning our services to address their evolving needs.
- Technology Solution Expertise: Possess a comprehensive knowledge of our technology offerings remain updated with the latest industry advancements and articulate the distinct advantages of our solutions to clients ensuring they recognize the value and relevance to their operations.
- Account Growth: Proactively identify and seize opportunities within existing accounts fostering their growth by introducing additional solutions and collaborating closely with internal teams to ensure our offerings consistently align with clients expanding needs.
- Project Oversight: Lead and oversee client projects from inception to completion coordinating seamlessly with internal teams and stakeholders ensuring timely delivery and guaranteeing that client expectations are consistently met or exceeded.
- Consultative Selling: Demonstrating a consultative selling approach is essential delving deeply into client challenges and objectives and proposing solutions to their needs while highlighting our unique value.
- Revenue Generation: Drive revenue growth by effectively positioning and selling our solutions consistently meeting or surpassing sales targets and leveraging opportunities for upselling and cross-selling to maximize profitability for the organization.
- Market Research: Stay well-informed through continuous market research is essential enabling the understanding of industry shifts competitor strategies and emerging technologies ensuring our offerings remain innovative and resonant with current market demands.
- Reporting and Forecasting: Maintain records of client engagements sales and delivery activities and provide forward-looking forecasts ensuring transparent communication with management and facilitating strategic planning for the organizations growth.
- Negotiation: Ensure agreements that are advantageous for both our organization and our clients handling discussions on pricing contract terms and other pivotal aspects with tact and diplomacy.
- Customer Advocacy: Champion the voice and needs of our clients within the organization ensuring their satisfaction remains at the forefront of our efforts and promptly addressing any concerns to solidify long-term trust and loyalty.
Role requirements
- Bachelors degree in business technology or related field. Masters preferred.
- Minimum of 5 years experience in account management/engagement or consulting role managing multiple concurrent projects ideally within the SAAS digital transformation digital marketing digital content development (client or agency) CMS solutions marketing cloud services hardware sales or marketing services areas
- Strong organizational problem-solving and analytical skills
- Experience engaging with C-suite level clients generating executive summaries and communications
- Versatility flexibility and a willingness to work within a fluid business environment
- Proven ability to minimizeexposure and risk on projects; ability to drive internal accountability and collaboration
- Hands-on experience managing a team within a rapidly changing project environment
- Familiarity with agile and/or scrum processesand experience on large implementation projects and/or hardware and software rollouts with high complexity and moving pieces.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
