Receptionist
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
To deliver friendly efficient customer service by creating a warm and welcoming atmosphere to all Cipla guests with the key aim of retaining and attracting new customers and to undertake a range of other administrative tasks to support business effectively.
Key Accountabilities
- Attending to visitors
- Welcome guests and clients as they arrive providing a positive first impression of the organization
- Receive visitors in a welcoming manner
- Deal with special requests from Guests
- Check visitors in and direct or escort them to specific destinations where possible
- Inform other employees of visitors arrivals or cancellations
- Assist external visitors with boardroom connectivity & escalate problems to helpdesk
- Ensure all visitors use the At The Gate (ATG) system and guide them accordingly
- Switchboard
- Answering corporate switchboard Answer screen and forward incoming calls taking messages when necessary
- Support regional offices with diverted incoming calls
- Ensure all calls are answered promptly and professionally
- Ensure messages are taken correctly and conveyed timeously to the relevant people
- Ensure access to all emergency numbers incl. lift operations
- Organizational Support
- Seamless interaction with Security functions and visitors check-in procedures
- Seamless interaction with Facility Team to:
- Ensure boardroom readiness between meeting
- Facilitate drinks orders
- Escalate problems timeously
- Ensure visibility & workings of all meeting room bookings
- Manage meeting rooms & usage thereof
- Setting of boardrooms in accordance with specific requirements e.g. flipcharts pens and note pads. required.
- Basement parking maintenance & upload of new employees / remove staff that left our employment
- Understand the operations of reception doors
- Ensure full understanding of key register
- Upholding office health and safety standards ensuring that every aspect of the workplace is secure and compliant
- Clerical/Office support
- Support Facilities Team with administrative duties when needed
- Direct Facilities e-mail portal to relevant stakeholder
- Keep updated record of all employees to facilitate enquiries timeously to improve overall customer experience
- Receive and direct designated service provider for monthly servicing of plants & reporting of any issues
- Coordinate facility issues directly with building manager
- Maintenance of certificates in Reception close liaison with QA to ensure compliance
- Receive and direct designated Pest Control service provider
- Receive and direct Servest for the servicing of bathroom utilities
- Mailroom stationary & courier
- Collect internal mail and distributing it accordingly whether internally or to other Regions via courier.
- Assisting staff with any other queries ie tracking parcels which have been sent via courier
- Daily updates to internal customers
- Recon of courier accounts
- Stay up to date with postal/courier regulations and requirements
- Stationary:
- Ordering and processing payment
- Recon of supplies
- Distribution of stationary
- Ensure printing stations are neat and sufficient paper (of all relevant sizes) available
- Responsible for lamination and binding requests
- Ordering office supplies and processing payments
- Oversee personal online staff orders
- Purchase Orders (POs)
- PO - Raising POs for various vendors within 24 hours
- Loading Invoices on Cimmra within 24 hours and timeous resolution of invoice queries
- Including HR Facilities & Cipla Foundation
- General
- Attention to detail
- Neatness & presentable uniforms
- Clear communication
Required Experience:
Junior IC
Key Skills
About Company
Cipla is a market-leading medicine maker in India. The company has roughly 5,500 pharmaceutical products. Some are sold domestically, while the rest reach international markets in some 170 countries. It offers prescription drugs for all kinds of ailments -- arthritis, cancer, depressi ... View more
