Product Support Technology Integration Specialist
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Job Title: Product Support Technology Integration Specialist
Salary: 49519 - 60660 (depending on experience)
Benefits: 10% Bonus target Share Scheme (50% Company Matched) Contributory Pension Scheme (Contribution double by Company up to 10%) Free Car Parking Caterpillar Advantage website 27 days annual leave bank holidays
Contract: Permanent
Location: Solihull (preferred) or Desford Shrewsbury
Travel Requirements: up to 35% (within Europe)
Join the EAME Distribution Team as a Product Support Technology Integration Specialist where you will play a key role in improving how PSORs consultants and Cat dealers operate by embedding digital tools data AI and automation into everyday parts and service workflows. This is a midlevel to senior individual contributor role with regional responsibility suited for an experienced professional who can work autonomously diagnose operational challenges and design practical solutions that improve consistency efficiency and execution across dealer this role you will support the operational integration and adoption of product support technologies helping dealers and internal teams translate new capabilities into clear processes tools and ways of working that strengthen parts and service operations and support sustainable growth across the region.
The Caterpillar EAME Distribution Center of Excellence is shaping the future of the dealer network by building the capabilities needed to deliver the Caterpillar Services Growth Strategy across Europe Africa the Middle East and Eurasia.
Role Definition - Provides second-level of support for operational processes and technology solutions.
About The Role / What You Will Do:
Youll improve how parts and service teams operate by focusing on execution adoption and consistency.
Improve day-to-day parts and service workflows (e.g. service commitments dealer follow-up capacity visibility)
Diagnose operational issues and design practical solutions (e.g. removing manual re-entry standardising reports)
Build small automations utilities or reports (e.g. Power BI views replacing spreadsheets)
Support data setup and system configuration (e.g. resolving inconsistent report outputs)
Enable adoption of GenAI and digital tools such as Microsoft Copilot (e.g. visit prep summaries action tracking)
Translate new technologies into clear dealer workflows (e.g. step-by-step operational guidance)
Youll support teams across Europe Africa the Middle East & Eurasia.
What Will Put You Forward
Youre likely a strong fit if you:
Have experience in process improvement or operational support (e.g. dealer operations regional support consulting)
Have enabled dealerfacing teams to adopt tools or processes (e.g. rollouts standardisation change adoption)
Are comfortable working with data and reporting tools (e.g. Power BI SQL Snowflake or similar)
Have practical experience with automation or GenAI in a business context (e.g. reducing admin improving consistency)
Can connect endtoend parts and service workflows (e.g. service commitments parts availability capacity)
Communicate clearly across regions and cultures
Work independently and enjoy solving ambiguous operational problems
Why this role is different
You work between technology and operations (close to real users)
Success is measured by adoption and impact not system ownership
Your solutions scale across the dealer network
You influence how product support actually works on the ground
Additional Information:
Work Location: The primary work location for this role is Solihull with an on-site presence required five days per week. Candidates based in Desford or Shrewsbury will be required to attend the Solihull office two days per week.
What we offer:
From day one youre set up to thrive at Caterpillar: helpful training relatable mentors global experience competitive salary package work-life balance and the growth opportunities you expect with a Fortune 100 company.
You power our success and we are committed to empowering yours. After all when your work can impact the entire world its important to do work that matters.
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.
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This position requires working onsite five days a week.Visa Sponsorship is not available for this position.Posting Dates:
March 20 2026 - April 2 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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Required Experience:
IC
Key Skills
About Company
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
