Marketing Cloud Engineer

Banyan Software is the best permanent home for software businesses that serve specialized industries their employees and their customers. We are on a mission to acquire build and grow great companies worldwide helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation endowed with $100 million in Banyan stock leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified a five-time Inc. 5000 honoree and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta Banyan operates more than 100 portfolio companies across North America the UK EU and APAC.

The Opportunity

This opportunity is with our Operating Company Harrier who provide the Ignition platform a leading customer retention and engagement product for the automotive industry. The platform helps dealerships automate workflows strengthen customer relationships and improve marketing and service retention across Australia and New Zealand.

Were looking for a Marketing Cloud Engineer to own how Harrier communicates with customers across every channel email SMS letters and beyond.

Harrier are based in Sydney but were open to this role being based anywhere in Australia. reporting to the CPTO and partnering closely with Engineering Architecture Customer Success and Product. This is a hands-on role where youll own Marketing Cloud end-to-end keeping journeys running smoothly while building scalable data-driven communication capabilities.

Harriers platform is evolving quickly and were looking for someone who can simplify what exists while building smarter more integrated and personalised communications.

What Youll Do

• Own journey automation Build optimise and manage end-to-end Marketing Cloud journeys across all channels.
• Integrate and manage data Bring data together from multiple systems ensuring its clean structured and ready to power communications.
• Deliver multi-channel comms Keep email SMS and letter communications running reliably while expanding into new capabilities.
• Build scalable solutions Create efficient automated and personalised communication frameworks.
• Ensure compliance Maintain strong consent and privacy practices aligned with the Australian Privacy Act.

What Youll Bring

• Experience with a Marketing Cloud platform (Salesforce Marketing Cloud or similar).
• Strong SQL and scripting skills (e.g. AMPscript SSJS or equivalent).
• Proven ability to work with and integrate data to drive marketing communications.
• Experience managing multi-channel campaigns at scale (email SMS etc.).
• Strong understanding of data structures contact models and data quality.
• Knowledge of deliverability consent and subscriber lifecycle management.

Bonus Points

• Experience integrating with Salesforce CRM (e.g. MC Connect APIs).
• Familiarity with the Salesforce ecosystem (Flows data model etc.).
• Experience with SMS platforms (e.g. Twilio).
• Exposure to personalisation or AI-driven engagement.
• Marketing Cloud or Salesforce certifications.

Customer communication is at the heart of what Harrier does for dealerships and this role sits right in the middle of it. If you love Marketing Cloud take pride in building things that are reliable and well-structured and want to work on a platform thats genuinely evolving wed love to hear from you.

Diversity Equity Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams associates our Operating Companies and the communities we serve. As a collective our goal is to impact lasting change through our actions. Together we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit qualifications experience ability and job performance.

Beware of Recruitment Scams

We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.

Protect yourself by following these steps:

• Verify that all communications from our recruiting team come from an @ email address.
• Remember employers will never request payment or banking information during the hiring process.
• If you receive a suspicious message do not respond instead forward it to and/or report it to the platform where you received it.

Your safety and security are important to us. Thank you for staying vigilant.