Desktop Support Analyst

Kansas City, KS - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Heres the condensed client-neutral version:

Desktop Support Analyst Consultant Kansas City MO Full-Time 12-Month Contract Hybrid (after onboarding)

Responsibilities

Provide Tier 2 end-user support across Windows MacOS laptops PC hardware Office 365 VMware VDI Active Directory SCCM MFPs and productivity tools (Adobe Webex Slack)
Support users via phone email in-person and chat; document all activity in Jira Service Desk
Escalate complex issues to Tier 3 and cross-functional teams as needed
Deliver onboarding support equipment setup login assistance and new user orientation
Perform ongoing maintenance including software licensing endpoint vulnerability management and asset recycling
Handle all user information with strict confidentiality; report any misuse immediately

Required

Strong customer service and communication skills
Experience troubleshooting hardware software and connectivity issues
Proficiency with Microsoft Office Active Directory and ticketing systems
Ability to work collaboratively in a team environment

Preferred

Formal training or equivalent hands-on experience in a desktop support role

Details Schedule: MF 8am5pm Start: Mid-April Location: On-site to start transitioning to hybrid

Heres the condensed client-neutral version:Desktop Support Analyst Consultant Kansas City MO Full-Time 12-Month Contract Hybrid (after onboarding)ResponsibilitiesProvide Tier 2 end-user support across Windows MacOS laptops PC hardware Office 365 VMware VDI Active Directory SCCM MFPs and product...