Customer Success Consultant (Sales JNB)
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
Mama Money is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond. What started in 2015 as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send save and manage money on their own terms at a socially fair price.
Mama HQ is in beautiful Cape Town South Africa. Were 150 people strong (and counting) representing 19 countries across Africa Asia the UK and Europe. From remittances to a growing range of financial products everything we build is in service of people who deserve better. Our culture reflects that same commitment. We look after our team the way we want them to look after our customers. Just be lekker! means we trust our talented diverse people to do whats right and make it happen simply and with heart.
Weve earned a few accolades built lasting partnerships and grown our reach in ways were proud of. Weve had good times and tough times but our focus has never shifted. People over profit always.
As our Customer Success Consultant (Sales) you will:
- Act as the primary point of contact for customer queries
- Occasionally join Area and Regional Managers in the field to drive sales and promotions
- Utilise the customer service tools provided for accurate responses and exceptional customer experience
- Meet or exceed quality and productivity goals assigned by management
- Demonstrate clear and polite written and oral communication at all times
- Maintain a positive and professional demeanour and portray the company in a positive light
- Demonstrate an appropriate sense of urgency for given tasks and service levels
- Follow company expectations by going above and beyond
- Take initiative in solving customer complaints
- Has the ability to understand the real customer need and solve for that need
- Supportive of colleagues and other departments
- Report suspicious customer behaviour activity
- Maintain a positive relationship with external card stakeholders
- Create monitor and close all support tickets to resolve queries
- All other general administrative duties as assigned policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources policies and procedures
- Escalate customer issues to other departments appropriately and correctly
- Proactively communicate people product process issues and customer feedback trends to management
- Suggest innovative solutions to people product and process issues to reduce customer and employee impact
About you:
You are fluent in English
You have the legal right to live and work in South Africa
You are based in Johannesburg
Excellent written and verbal communication skills
Why Mama
At Mama Money we build products that help people do more with their money from sending money home to saving to accessing money in ways that feel safe & simple. The work we do matters because it helps real people in real ways every day.
We care about making life easier for our customers. Were not afraid to give things a go and we take ownership of what we do. We keep learning support each other and stay focused on what matters most.
If youre looking for meaningful work and a team that cares about what theyre building Mama Money could be the right place for you.
Mamas values:
- Making it easier for customers
- Give it a go
- Just own it
Required Experience:
Contract
Key Skills
About Company
Enjoy safe, fast and reliable international money transfers from South Africa with Mama Money. Download our free app and send money online in minutes.
