Senior Solution Consultant

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Solution Consultant Auckland or Wellington

Driving AI-Enabled Experience Orchestration Across ANZ

At Genesys AI is the intelligence layer that orchestrates experiences deciding what should happen when it should happen and how value is continuously improved across journeys.

As a Senior Solution Consultant you help organisations across Australia and New Zealand adopt this AI-first approach to Experience Orchestration moving beyond point automation toward more adaptive outcome-driven systems.

You play a key role within the ANZ pre-sales organisation partnering with sales value consulting and services teams to shape customer understanding support complex opportunities and position Genesys as a leading platform for AI-powered experience transformation.

This role opens opportunities for candidates based in either Auckland or Wellington.

The Role

As a Senior Solution Consultant you are a trusted advisor on Genesys AI and Experience Orchestration. You work closely with account teams and customers to define how Genesys platform can orchestrate journeys decisions and outcomes across channels.

You typically engage when:

AI and orchestration are important components of the customers CX strategy
The opportunity involves moderate to high complexity or transformation scope
Customers require guidance on how AI capabilities translate into business outcomes

Your impact is focused on advancing opportunities strengthening customer confidence and helping translate AI concepts into practical solutions.

What Youll Be Responsible For

Supporting Strategic Conversations on AI-Driven Experience Orchestration;

Engage senior stakeholders to explain how AI-driven orchestration enhances CX strategy and operations
Help shift discussions from features and channels toward journeys decisions and outcomes
Contribute to conversations around AI adoption trust and value realisation
Leading Complex Opportunities with AI Components
Act as a solution lead for key opportunities working under guidance from Principal SCs where required
Collaborate with Sales Value Consulting Services and Partners to develop cohesive solution approaches
Manage technical and solution complexity across customer engagements

Demonstrating AI and Orchestration Capabilities
Design and deliver tailored demonstrations that showcase Genesys AI capabilities across journeys
Clearly communicate concepts such as journey orchestration predictive routing real-time decisioning and automation
Adapt messaging for both technical and business audiences
Contributing to Solution Design and Architecture
Support the development of solution architectures aligned to customer needs and business outcomes
Help define phased approaches that balance quick wins with longer-term transformation
Ensure alignment with security compliance and scalability requirements
Building Capability and Contributing to Team Success
Share knowledge and best practices within the ANZ Solution Consulting team
Collaborate with peers and mentors to strengthen AI and orchestration capability
Contribute to partner engagements and joint solution development

What Were Looking For

You are an experienced solution consultant who understands the role of AI in improving customer and employee experiences. You are comfortable working across technical and business domains and can translate complex concepts into clear actionable solutions.

Youll likely have:

58 years experience in solution consulting CX platforms or related technology roles
Experience supporting complex or enterprise-level opportunities Solid understanding of Genesys Experience Orchestration concepts (journeys routing analytics automation)
Working knowledge of AI concepts such as predictive models real-time decisioning and emerging LLM use cases
Strong communication skills and the ability to engage both technical and business stakeholders

Experience Thats Helpful (But Not Essential)

Exposure to AI-enabled CX or orchestration platforms
Understanding of AI governance risk and compliance considerations
Experience integrating CX solutions into enterprise environments
Familiarity with cloud platforms and modern SaaS architectures

In this role you will:

Work on impactful CX and AI initiatives across the ANZ market
Develop your expertise in AI-driven experience orchestration
Collaborate with experienced sales value and solution consulting leaders
Build toward deeper strategic and technical leadership within the organisation

Genesys does not accept agency resumes for this role

Applicants must have the legal right to work in New Zealand

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Required Experience:

Senior IC