Senior Product Manager AI and ML Platform
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Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.
Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .
What were looking for
SurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on this role you will report to the Senior Director of Product Management and will partner closely with engineering AI/ML design and data science teams to deliver against this vision.
What youll be working on
- Partner with product leadership to define AI and agentic capabilities that power the product
- Own the roadmap for the key components of the AI platform including orchestration layers tool/action frameworks context management and evaluation pipelines
- Partner closely with AI/ML platform engineering design and data science teams to ship scalable capabilities that integrate LLMs internal APIs and product workflows
- Establish evaluation frameworks and success metrics for AI and agentic capabilities
- Define guardrails reliability standards and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem
- Drive cross-functional alignment across engineering design data GTM and leadership to launch greenfield AI capabilities at scale.
Wed love to hear from people with
- 5 years of product management experience building and launching SaaS products
- 2 years of experience launching AI-powered products involving generative AI and conversational interfaces.
- 3 years defining ML platform capabilities including model development integration evaluation pipelines data feedback loops and platform APIs
- Strong understanding of AI frameworks and architectures with deep knowledge of evals and context management (technical fluence around these components is expected)
- Experience writing lightweight code to prototype AI capabilities
- Demonstrated experience building 01 products or greenfield capabilities navigating ambiguity and driving initiatives from concept to launch.
- Experience defining clear product metrics and success frameworks including adoption engagement task success model quality and business impact.
- Ability to work deeply with engineering and ML teams translating technical constraints into product decisions and vice versa.
Nice to Have
- Product management experience working across both consumer and enterprise SaaS products
- Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker
- Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies tools and frameworks
The base pay provided for this position ranges from CAD $133450.00/year - $157000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location job-related knowledge education or training skills and experience.
Bonuses may also be offered as part of the total compensation package in addition to a competitive benefits package including medical dental vision life and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
This opening is for an existing vacancy.
SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such you will be required to work from our Ottawa office up to 1 day per week.
#LI-Hybrid
Why SurveyMonkey Were glad you asked
At SurveyMonkey curiosity powers everything we do. Were a global company where people from all backgrounds can make an impact build meaningful connections and grow their careers. Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.
Weve been trusted by organizations for over 25 years and were just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Your data
For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process such as sourcing candidates reviewing applications analyzing resumes or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.
Required Experience:
Senior IC
Key Skills
About Company
Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more. Get started free.
