RQ10485 – UX Designer – Senior

Job Description

Job Title: RQ10485 UX Designer Senior
Client: Government Services Integration Cluster
Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: 222 Jarvis Street Toronto Ontario
Work Model: 5 Days Onsite

Description / Responsibilities / Skills

In this role you will:

Lead end-to-end service design initiatives that improve how digital credential products are delivered adopted and scaled across programs ministries and jurisdictions.

Plan facilitate and synthesize value stream mapping and service blueprinting sessions to identify gaps risks and opportunities.

Use data to validate service pain points inform prioritization and shape recommendations for secure and trusted digital interactions.

Facilitate cross-functional workshops and stakeholder engagement sessions.

Champion user-centered service design within Agile environments.

Mentor teams and support maturity of service design practices.

Skills

Service Delivery & Service Design (30%)

Design service ecosystems across organizations and jurisdictions
Lead service design initiatives using journey mapping blueprinting prototyping
Conduct research across service channels
Define service KPIs and outcome measures
Facilitate workshops and co-creation sessions
Apply service design and digital service standards

Relationship Building & Communication (30%)

Facilitate stakeholder workshops and alignment sessions
Communicate service design concepts to technical and non-technical audiences
Build relationships with program areas and partners
Manage and delegate work effectively

Analytical & Problem Solving (30%)

Translate data into actionable insights
Evaluate design options
Design scalable service models
Align service design with governance security and compliance
Develop performance frameworks

Project & Change Management (10%)

Plan and execute service design initiatives
Coordinate across ministries and stakeholders
Apply change management practices
Manage risks and delivery timelines

Must Have:

• 7 years service design experience
• End-to-end UX/service design delivery
• Workshops research journey mapping prototyping
• Enterprise-level design thinking