Oracle Fusion – Service Delivery Lead

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Oracle Fusion Service Delivery Lead

Experience: 1018 years

Location: Chennai / Remote

Employment Type: Full-time

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the role: Responsible for overall service delivery stabilization and continuous improvement of the Oracle Fusion landscape leading a cross-functional team across functional technical and integration streams. Ensures SLAs release readiness incident/problem management and stakeholder satisfaction for Fusion ERP/HCM/SCM services.

Key Responsibilities:

Own end-to-end service delivery for Oracle Fusion (Finance/SCM/HCM as applicable) covering incident problem change and release management.
Act as primary point of contact for business and IT leadership managing expectations escalations and communication on service performance.
Govern SLAs/OLAs track KPIs and drive continual service improvement initiatives and automation.
Coordinate work across functional technical integration and reporting teams and with Oracle Support for SRs.
Oversee quarterly Fusion updates impact assessment regression planning and go/no-go decisions.
Maintain service governance routines (status reports CAB inputs postincident reviews CSIP).

Skills and Qualifications:

1018 years of IT experience with at least 68 years in Oracle Fusion Cloud (ERP/HCM/SCM) service delivery or application management.
Strong knowledge of ITIL service management processes and experience running large application support engagements.
Experience managing multi-vendor and onsite/offshore delivery models.
Excellent stakeholder management communication and leadership skills.

Required Skills:

Job Title: Oracle Fusion Service Delivery Lead Experience: 1018 years Location: Chennai / Remote Employment Type: Full-time Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time) About the role: Responsible for overall service delivery stabilization and continuous improvement of the Oracle Fusion landscape leading a cross-functional team across functional technical and integration streams. Ensures SLAs release readiness incident/problem management and stakeholder satisfaction for Fusion ERP/HCM/SCM services. Key Responsibilities: Own end-to-end service delivery for Oracle Fusion (Finance/SCM/HCM as applicable) covering incident problem change and release management. Act as primary point of contact for business and IT leadership managing expectations escalations and communication on service performance. Govern SLAs/OLAs track KPIs and drive continual service improvement initiatives and automation. Coordinate work across functional technical integration and reporting teams and with Oracle Support for SRs. Oversee quarterly Fusion updates impact assessment regression planning and go/no-go decisions. Maintain service governance routines (status reports CAB inputs postincident reviews CSIP). Skills and Qualifications: 1018 years of IT experience with at least 68 years in Oracle Fusion Cloud (ERP/HCM/SCM) service delivery or application management. Strong knowledge of ITIL service management processes and experience running large application support engagements. Experience managing multi-vendor and onsite/offshore delivery models. Excellent stakeholder management communication and leadership skills.

Required Education:

Any Degreee