French speaking Order Management Specialist (Customer Service)

Scope
At Veolia Customer Care Team - as part of Global Supply Chain Operations we manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve a wide range of customers from industries like food and beverages power pharma and life science municipalities to oil refineries. Our teams are daily in touch with Sales Material Planning Sourcing Pricing Finance and Distribution Departments to ensure providing high standards of service level to our end customers. We aim to focus on continuous improvement and increased service level throughout working on initiatives enabling customer service to do more value-added activities for the business and our customer base.

As an order management specialist you are responsible for the wing to wing management of the order starting from order entry working with the plant/production for scheduling the order and with the customer to eliminate possible roadblocks until the order is delivered. The focus of your role will be timely and accurately entering the orders and proactively communicating with customers and the case of urgent requests you will also be working with planning on order expediting. You will also be responsible for customer and key customers queries both in written and over phone.

Tasks and responsibilities
Order management

• Processing orders CMS & AI in SAP
• Processing complex orders
• Processing orders for key accounts
• Managing order related issues to enable delivery to customers on time in full
• Handling special queries urgencies with continuous professional communication with our existing customers and stakeholders
• Project billing

Account Management

• Handling queries to meet customer expectations
• Root cause analysis to identify process gaps in order to improve customer experience
• Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Required education and experience
Essential

• Advanced level of French and English 
• 2 years relevant professional experience
• Accuracy and attention to details
• Time management and allocation of priorities
• Effective and professional verbal and written communication both with internal and external customers
• Good problem-solving capability
• Customer service attitude with ownership on any kind of queries
• Logical thinking analytical mindset Reporting skills
• Proficient IT skills including Excel and Google Workspace
• Team Player
• Solid SAP knowledge and experience as a user
• Experience in customer service / order management

Desired Characteristics

• University or college degree
• experience
• Mentor/Coaching attitude
• Additional relevant foreign language knowledge
• Process improvement and project management mindset

What we offer:

You will be part of a motivated professional team.

We provide a competitive salary and other benefits including:

Value-creating tasks and challenges in a successful and environmentally conscious company

Cafeteria

Medicare private health insurance

Life insurance

Birthday bonus

Home Office opportunity

Employee support program (e.g. legal health psychological counselling medical screening tests)

Family support (e.g. start-of-school support)

Reward for employee referral

Regular training and development opportunities

Safe stable family-friendly workplace for the long term in Váci Greens Office Budapest.

Additional Information :

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time