Associate – Service Management
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Roles & Responsibilities :
Support 2nd and 3rd level application support processes ensuring benchmark quality and adherence to defined KPIs.
Work actively with Quality Assistant to ensure that tickets are within the KPI
Collaborate with support specialist LOT Leads Support Managers IT Ops Leads and other stakeholders.
Contribute to developing and curating process guidelines standards and best practices.
Handle process clarifications from specialists and identify improvement areas.
Support Support Standards & Process Governance activities.
Participate in defining and improving operational processes.
Facilitate awareness sessions documentation preparation and knowledge sharing.
Enable operational efficiency reports.
Assist in audit and compliance activities.
Identify valueadded enhancements and opportunities for technical automation.
Participate in competence management initiatives within COE.
Qualifications :
Educational qualification:
Any Graduate. preferably Engineer
Experience :
Understanding of IT service management and operational support processes.
Strong knowledge of incident problem IT Service Asset and Configuration Management (CMDB) Request Fulfillment and change management.
Strong analytical documentation and reporting skills.
Good communication and collaboration abilities
Good understanding of Bosch Quality standards and process in application support
Ability to work in cross-functional teams and manage multiple stakeholders.
Mandatory/requires Skills :
Experience with ITIL processes or ITIL certification.
Preferred Skills :
Experience with ITIL processes or ITIL certification.
Basic understanding to automation tools or scripting.
Familiarity with Bosch internal Run and Support processes.(Applicable for IJR)
Understanding of agile working methods.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
