Manager of Restaurants and Clubs (FT)

Manager of Restaurants and Clubs

Trail Drive Management Corp. Dickies Arena of Fort Worth TX

Dickies Arena is a 14000-seat spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity Trail Drive Management Corp (TDMC). The state-of-the-art arena hosts concerts sporting events and family entertainment and is the new home to Fort Worth Stock Show rodeo performances.

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a full-time Manager of Restaurants and Clubs. The Manager of Restaurants and Clubs leads a team of Full-Time Club operators and will oversee the successful execution of staffing of all Clubs/Restaurant/Bar positions food & beverage menu development payroll budgeting product ordering & stocking and event-based planning for 1 full service fine dining club/restaurant 1 full service premium club/restaurant bar 2 full service high trafficked club bars and 2 premium concessions style food stands. The Manager of Restaurants and Clubs will work closely with the Director of Premium Operations and culinary counterparts to ensure quality selections are executed and served impeccably on an event-by-event basis with consideration to the anticipated guest demographic. This position is responsible for ensuring that exceptional hospitality is provided to premium seat owners/ticketholders venue guests and internal team members. They are also responsible for ensuring that alcoholic beverages are served safely and that food quality and sanitation standards are always maintained.

Essential Job Functions:

Establish and enforce all Departmental Policies while ensuring all Dickies Arena Policies are maintained

Create Train and Drive event-based service formats and standards

Partner with the Culinary team in the planning and development of all Clubs/Restaurants menus

Plan Develop Implement and Execute beverage specials

Partner with all venue sponsors/ partners and ensure compliance with all established partnership-related elements

Partner with the Marketing team to drive the development of promotions to enhance the guest experience within the clubs/restaurant locations

Ensure food quality in presentation and production throughout all Clubs/Restaurants

Regularly review sales costing labor and inventory through completion of event-based weekly monthly and annual financial accountabilities

Build and maintain the clubs/restaurant POS related and reservation systems to support the developing needs of the arena operations

Maintain pertinent and relevant operational checklists and side work duties

Assist in the hiring training staffing and scheduling of all Clubs/Restaurant team member positions

Engage with restaurant guests at their tables and venue guests to ensure exceptional hospitality is always received for each event

Engage with team members to ensure the standard of exceptional hospitality is always received and shown

Assist with the resolution of all departmental guest service issues

Follow and enforce policies associated with the safe service of all alcoholic beveragesEnforce execute and maintain all safety security and sanitation standards throughout the venue

Support the mentorship and development of all Clubs/Restaurant supervisors and team members daily

Thoroughly and accurately use all selected systems as appropriate for the position (Purchasing Point-of-sale Work Force Management and more)

Ensure the achievement of all financial goals within the Clubs/Restaurant department

Conduct and oversee the ordering and inventory management aspects of the Clubs/Restaurant department

Partner with the Director of Premium Operations to ensure successful food and beverage operations at Dickies Arena
Work closely with other team members and other departments to ensure department-specific procedures tasks and goals are met consistent and effective communication occurs efficient operational performance and a positive reputation of the venue within the market/ industry is maintained

Other responsibilities and tasks as deemed appropriate by the Food and Beverage and Dickies Arena Leadership Team

Performs other duties as assigned.

Qualifications:

Must be a minimum of 21 years of age

5 years of experience in food & beverage operations with 3 years in a supervisory/management capacity

Experience in a sports and/ or entertainment venue with Restaurant experience strongly preferred

Experience in multi-restaurant service types; fast casual fine-dining etc. strongly preferred

Previous experience leading large teams; inclusive of full-time supervisors and part-time team members (60 strongly preferred)

Experience leading teams

Attention to detail

Keyboarding skills and computer proficiency with software knowledge including MS Office Experience implementing and operating Point of Sale online reservation portals (OpenTable etc.) and purchasing related technology

Experience with computerized workforce management software strongly preferred

Excellent written and verbal communication skillsSolid organizational skills with the ability to handle multiple projects at one time

Must be able to work extended shifts of 10 hours or more as business dictates

Must be flexible with schedule and able to work different shifts

Ability to work nights weekends and holidays

English reading writing comprehension math and computer skills required

Ability to taste and evaluate food and beverage products

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; determine the accuracy neatness and thoroughness of the work assigned; visual inspection involving small errors and/or operation of machines (including inspection); using measurement devices; and/or assembly parts at distances close to the eyes

Able to communicate effectively with management guests and team members

Ability to handle multiple tasks in a fast-paced high-energy environment

Working Conditions:

Employees will work in an environment with fluctuating temperatures

Employees must have the ability to lift push and pull up to 100 lbs

Employees will regularly spend their shift standing/walking traveling stairs with limited to no sitting

Employees may be exposed to high noise levels and/or fluctuating lights in event settings

Employees may be exposed to sharp objects machines with moving parts heat from ovens burners steam trays etc

Must be able to reach lift stoop bend and perform extensive standing and walking (including stairs) throughout the shift

Ability to use hands in using office equipment including the computer system

Ability to express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately loudly or quickly

Ability to perceive the nature of sounds at normal speaking levels with or without correction.

Ability to receive detailed information through oral communication and to make discriminations in sound. Ability to talk and hear to conduct phone and radio correspondence

Other Duties:

This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Duties responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.