Transportation Management Center Operations Supervisor

Job Summary

Job Description

Key Accountabilities:

• Supervise daytoday brokerage operations including load entry scheduling tracking updates and exception management.
• Ensure timely execution of pickup and delivery activities while maintaining service quality accuracy and compliance with company standards.
• Monitor work queues shipment progress and workload distribution to support efficient operational flow.

• Team Leadership & Development

• Provide leadership coaching and performance feedback to assigned staff.
• Conduct onboarding training and ongoing development to ensure team members understand policies procedures and system requirements.
• Participate in performance evaluations staffing decisions and corrective action processes as required.

• Customer & Carrier Coordination

• Act as an escalation point for service failures accessorial issues urgent customer requests and carrier challenges.
• Partner with customer service sales and carrier procurement teams to resolve operational issues and maintain strong relationships.
• Ensure professional timely communication with internal and external stakeholders.
• Process & Compliance Management
• Ensure operational processes align with company SOPs regulatory requirements and customer-specific guidelines.
• Support continuous improvement initiatives to enhance efficiency accuracy and overall service quality.
• Maintain compliance with FMCSA/DOT regulations internal policies and contractual obligations.

• Data Reporting & KPI Management

• Monitor operational metrics such as ontime performance tender acceptance service failures and cost-to-serve.
• Utilize TMS and related systems to maintain data accuracy and operational visibility.
• Provide department leadership with regular updates regarding performance trends issues and improvement opportunities.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.

This position has been identified as safety sensitive by thyssenkrupp under applicable laws. Accordingly any application for this position that is considered for employment with thyssenkrupp requires successful completion of pre-employment drug testing which may include testing for marijuana in accordance with any applicable federal state and local laws.

Qualifications:

Minimum Requirements:

• Bachelors degree in Supply Chain Business Logistics or related field; or equivalent combination of education and experience.
• 3 years of experience in freight brokerage logistics operations or transportation management.
• Demonstrated experience leading or supervising a team in a fast-paced operational environment.
• Proficiency with Transportation Management Systems (TMS) and standard office software (e.g. MS Office Teams).
• Strong problem-solving skills attention to detail and ability to manage competing priorities.

Preferred Qualifications

• Prior supervisory experience in a transportation brokerage or 3PL environment.
• Knowledge of truckload LTL intermodal or multimodal transportation processes.
• Understanding of carrier markets pricing and capacity management strategies.
• Familiarity with FMCSA regulations ELD requirements and safety compliance standards.

Job Compensation

Up to $74000 based on experience

Benefits Overview

We offer competitive company benefits to eligible positions such as:

• Medical Dental Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job country union role and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (TK) name trademark domain name and logo without authorization. They are posing as employees representatives or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts websites telephone calls emails or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask solicit or accept any monies in any form from candidates job applicants or potential jobseekers who have applied to or wish to apply to TK whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

job offers from free email services like Gmail Rediffmail Yahoo mail etc.;
payment of any kind from prospective jobseekers or candidates for employment;
anyone to collect money or agree to any monetary arrangement in return for a job at TK;
checks to job seekers; or
job offers through third the event TK uses professional recruitment services through a third party offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

strongly recommends that potential jobseekers do not respond to such fake solicitations in any manner;
will not be responsible to anyone acting on an employment offer that is not directly made by TK;
making an employment offer in return for money is not authorized by TK; and
reserves the right to take legal action including criminal action against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at to view authentic job openings at TK.

If you receive any unauthorized suspicious or fraudulent offers or interview calls please email us at

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.