Application Tech Support Practitioner

Trigent Software Private Limited

Job Location:

Jaipur - India

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Responsibilities: As an Application Tech Support Practitioner you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Engage with clients to understand their needs and provide timely solutions.
Monitor system performance and troubleshoot issues proactively.
Document client interactions and resolutions to enhance service quality.
Collaborate with team members to share insights and improve processes.
Participate in training sessions to enhance your skills and knowledge.

Comments

Service Desk Management (P1 - Beginner)

Job Description: Responsibilities: As an Application Tech Support Practitioner you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class...