Product Owner Product Manager (Telecom Platform)

Jersey, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Product Owner / Product Manager (Telecom Platform)

Location: Jersey City NJ (On site / Hybrid)

Role Summary

Lead delivery of a combined voice security incident response capability for a large BFS client spanning SBC centric routing and observability STIR/SHAKEN spoof protection and a hybrid contact center ecosystem (on prem Genesys today in process of migrating to Amazon Connect). Owns governance roadmap stakeholder alignment and delivery outcomes end to end.

Why this role exists

To provide single threaded ownership across a combined program that spans telecom security (STIR/SHAKEN) and voice incident response (RRT) in a regulated BFS environment while the client operates a hybrid contact center (on prem Genesys today and Amazon Connect migration underway).

Key Responsibilities

Own product execution across telecom security (STIR/SHAKEN) and Rapid Response Team (RRT) operations as a single combined program
Drive cross functional orchestration across Engineering Operations SRE carriers and signing/platform vendors
Maintain RACI decision logs and change governance including cutover/rollback discipline
Manage migration aware sequencing (protect Genesys current state while enabling Amazon Connect target state)
Define success metrics and operating cadence (incident response KPIs signing health reliability/latency NFRs)
Lead pilot/rollout planning go/no go readiness reviews and post incident continuous improvement loops
Track and communicate risks dependencies and non functional health (latency reliability)
Provide executive ready status updates and go/no go recommendations

Required Qualifications

3 years in enterprise voice/telecom product management or platform ownership
Experience with regulated production delivery: change windows risk management incident governance
Strong vendor/carrier coordination skills (SLAs escalation paths cutovers/rollback)
Familiarity with SBC centric voice architectures (Ribbon preferred; others acceptable)
Experience with call identity anti spoofing or adjacent telecom security initiatives
Working familiarity with contact center ecosystems (Genesys and/or Amazon Connect) and migration coexistence patterns

Preferred Qualifications

Experience leading multi team carrier integrated programs
Familiarity with STIR/SHAKEN and caller identity / call trust programs
Experience defining and enforcing non functional requirements (latency overhead availability reliability)
Experience supporting hybrid contact center transitions (on prem to cloud CCaaS)
Experience working with BFS Sector

Product Owner / Product Manager (Telecom Platform) Location: Jersey City NJ (On site / Hybrid) Role Summary Lead delivery of a combined voice security incident response capability for a large BFS client spanning SBC centric routing and observability STIR/SHAKEN spoof protection and a hybrid con...