Housekeeping Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
Housekeeping Manager will be required to conduct their duties in a courteous safe and efficient manner in accordance with the hotels policies and procedures ensuring that a high level of service is maintained.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.
- light speed Microsoft word/excel able to operate hk. cleaning equipments familiar with Hk chemical.
- Focus Area : Housekeeping Rooms Public Area Operations and Linen Operations
CORE WORK ACTIVITIES
Housekeeping Rooms & Public Area Operations
Supervise the performance of room attendants and take appropriate corrective actions to address deficiencies in conditions behavior and work practices.
Conduct inspections of guest rooms Arrival rooms GCPM rooms guest areas and back-of-house areas to ensure compliance with established cleanliness maintenance safety and security standards. Report any deviations as required.
Prepare work schedules in accordance with staffing guidelines and productivity requirements. Review and adjust staffing levels daily to ensure optimal manpower and revise work assignments as necessary.
- Manage all administrative functions in accordance with established standards and procedures.
Handle guest complaints and follow up appropriately to ensure guest satisfaction while safeguarding the interests of the hotel.
Perform additional or unexpected duties as operationally required including special guest requests.
Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
Manage administrative functions in accordance with established standards.
Perform general cleaning tasks using standard hotel cleaning products as assigned and in order to adhere to health standards.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open collaborative relationships with employees and verifies employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Verifies employees understand expectations and parameters.
Verifies property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process where applicable.
Supervises staffing levels to verify that guest service operational needs and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Verifies employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Understands the brands service culture.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
