Collections officer
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are currently hiring for an experienced Collections Officer to join our Credit Control team on a 6 month contract (full time hours) available to start in April 2026. This contract has the potential to be extended based on business needs and performance so we are looking for someone who is keen to grow with us.
This is a true front end collections role which will see you on the phone discussing outstanding debt for fertility treatment with our patients and negotiating payment arrangements. Your key responsibilities will include;
Managing overdue aged debt accounts (consumer) working to targets driving down outstanding debt.
Negotiating payment plans with patients where appropriate and tracking outcomes.
Escalating cases to legal/collection house according to internal process.
Delivery of excellent customer service to all patients at all times going beyond the expectation to ensure the patient is fully informed with accurate and concise information.
Liaising with internal Genea contacts to manage disputes and resolve any issues delaying payment.
Achieving maintaining and improving the set targets and key performance indicators regarding outstanding debtors.
The preparation of documentation and delivery of information to patients with regards to debtor recovery on a daily basis.
Qualifications :
We are seeking an intermediate to experienced Collections Officer for this role and will consider either a commercial or consumer background. Key to your success will be your ability to provide an exceptional patient experience while at the same time driving outcomes and meeting targets.
You will have an empathetic manner strong negotiation skills the ability to prioritise and most importantly enjoy what you do and be motivated to succeed!
Experience with Salesforce would be highly regarded though not essential we are happy to support the right candidate in developing these skills.
Additional Information :
Our staff tell us it is the people they work with that makes them stay the Genea family. That and our exceptional success rates. It is pretty special working for one of Australias leading Fertility clinics.
And whats in it for you
We know its important to look after our staff so Genea offers a number of perks including;
- Social club Join up and you will be invited to attend regular events throughout the year. A great way to meet and socialise with the broader Genea family.
- Good for you - Geneas health and wellbeing program offering free fitness classes including HIT and Yoga
- Glow - Our online recognition and rewards portal. Access discounts at over 350 retailers as well as accessing recipes fitness classes and mindfulness sessions
- Learning and development Ongoing opportunities for continuous education through Education Days internal development conference opportunities and companywide initiatives
- Certified Family Friendly workplace 2024/25
- Flexible working options dependent on your role
Remote Work :
No
Employment Type :
Contract
Key Skills
About Company
World-Leading Fertility ServicesFor four decades, Genea has been at the forefront of fertility and reproductive technology. Our clinics are equipped with innovative technology and staffed by leading fertility specialists who are committed to delivering the highest success rates and be ... View more
