Copy of AI Product Portfolio Director

Waltham, MA - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

What you get to do in this role:

Want to define how AI reshapes the end-to-end marketing lifecycle and turns strategy into durable operating leverage This role sits at the intersection of marketing product and enterprise AI execution. You will own the strategic spine that connects AI ambition to real productivity portfolio coherence and measurable growth.

As AI Product Portfolio Director you will define a singular vision for how AI is deployed across marketing translate that vision into an actionable MarTech and agentic roadmap and ensure investments compound rather than fragment. This is not an experimentation role. It is a Product Management role with accountability for outcomes.

You will work across Global Marketing Technology and external partners to ensure AI capabilities align to ServiceNows platform product direction and enterprise standards. Success is measured by adoption efficiency gains and the organizations rising AI fluency not by pilots shipped.

Key Responsibilities:

Own the AI MarTech and agentic roadmap prioritizing capabilities that eliminate redundant workflows increase speed to market and improve decision quality.
Evaluate AI tools platforms and vendor offerings to determine strategic fit scalability and integration within ServiceNows marketing and enterprise technology environment.
Identify design and scale agentic and multi-agent use cases that replace manual processes with durable governed automation.
Develop and deliver the executive narrative that aligns AI strategy investment and operating impact enabling leadership to make clear tradeoffs and funding decisions.
Drive AI proficiency across the marketing organization by shaping enablement strategies learning paths and practical adoption models that move teams from curiosity to competence.
Partner with AI security legal and data leaders to ensure responsible deployment governance alignment and long-term scalability.
Track and demonstrate value creation ensuring AI investments deliver measurable productivity gains and strategic leverage not isolated wins.

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
12 years of experience across Product Management Marketing Strategy Marketing Operations Transformation or Product-led Growth with demonstrated leadership in AI-driven initiatives and demonstrated ownership of complex cross-functional initiatives.
Proven experience evaluating and deploying AI tools platforms and workflows across a marketing ecosystem with accountability for outcomes.
Proven ability to assess and rationalize complex MarTech and AI ecosystems translating strategy into clear roadmaps and execution priorities.
Deep understanding of AI agents LLMs generative AI and agentic workflows with a practical bias toward business and operational impact.
Experience building executive-level narratives that connect AI investment to business performance efficiency and growth.
Strong cross-functional leader who can align product marketing technology and vendors around a single strategic direction.
Comfort operating in ambiguity while driving toward clarity focus and outcomes at scale.
Clear credible communicator with the ability to influence senior leaders and align diverse stakeholders.

JV20

For positions in this location we offer a base pay of $173200 - $238000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Yes

Employment Type :

Full-time

What you get to do in this role:Want to define how AI reshapes the end-to-end marketing lifecycle and turns strategy into durable operating leverage This role sits at the intersection of marketing product and enterprise AI execution. You will own the strategic spine that connects AI ambition to real...

What you get to do in this role:

Key Responsibilities:

Own the AI MarTech and agentic roadmap prioritizing capabilities that eliminate redundant workflows increase speed to market and improve decision quality.
Evaluate AI tools platforms and vendor offerings to determine strategic fit scalability and integration within ServiceNows marketing and enterprise technology environment.
Identify design and scale agentic and multi-agent use cases that replace manual processes with durable governed automation.
Develop and deliver the executive narrative that aligns AI strategy investment and operating impact enabling leadership to make clear tradeoffs and funding decisions.
Drive AI proficiency across the marketing organization by shaping enablement strategies learning paths and practical adoption models that move teams from curiosity to competence.
Partner with AI security legal and data leaders to ensure responsible deployment governance alignment and long-term scalability.
Track and demonstrate value creation ensuring AI investments deliver measurable productivity gains and strategic leverage not isolated wins.

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
12 years of experience across Product Management Marketing Strategy Marketing Operations Transformation or Product-led Growth with demonstrated leadership in AI-driven initiatives and demonstrated ownership of complex cross-functional initiatives.
Proven experience evaluating and deploying AI tools platforms and workflows across a marketing ecosystem with accountability for outcomes.
Proven ability to assess and rationalize complex MarTech and AI ecosystems translating strategy into clear roadmaps and execution priorities.
Deep understanding of AI agents LLMs generative AI and agentic workflows with a practical bias toward business and operational impact.
Experience building executive-level narratives that connect AI investment to business performance efficiency and growth.
Strong cross-functional leader who can align product marketing technology and vendors around a single strategic direction.
Comfort operating in ambiguity while driving toward clarity focus and outcomes at scale.
Clear credible communicator with the ability to influence senior leaders and align diverse stakeholders.

JV20

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Apply Now

About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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