Dutch-Speaking Customer Support Representative

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Dutch-Speaking Customer Support Roles Sofia Bulgaria

For Dutch speakers looking for general Customer Service (CS) positions in Sofia the market is currently very active. These roles are typically within the BPO (Business Process Outsourcing) sector supporting global brands in retail tech or e-commerce.

Role Overview

In this position you will serve as the primary point of contact for Dutch-speaking customers. Your goal is to provide high-quality assistance across various communication channels ensuring a seamless and positive experience with the brand.

Common Responsibilities

Multichannel Communication: Responding to customer inquiries via phone email and live chat.
Inquiry Handling: Assisting with order tracking account management product questions and billing issues.
Problem Solving: Identifying customer needs troubleshooting issues and providing accurate solutions or alternatives.
Database Management: Accurately documenting customer interactions and case details in the CRM system.
Policy Compliance: Following established communication procedures guidelines and policies to ensure brand consistency.
Escalation: Coordinating with internal teams to resolve complex cases when necessary.

Candidate Requirements

Language Skills: Native or near-native proficiency in Dutch (C1/C2) and a good command of English (B2) for internal communication and training.
Education: High school diploma is mandatory.
Experience: Previous experience in customer service hospitality or retail is preferred but not always requiredfully paid training is usually provided.
Soft Skills: Excellent communication empathy listening skills and the ability to remain calm under pressure.
Tech Literacy: Comfortable using basic computer systems and managing multiple browser tabs/tools simultaneously.

What is Typically Offered

Relocation Package: (For those moving from abroad) Flight reimbursement initial hotel accommodation and assistance with local registration.
Training: Comprehensive fully paid onboarding program.
Schedule: Various options ranging from standard Monday-Friday (e.g. 10:0019:00) to rotational shifts (24/7).
Additional Benefits:
- Private health and dental insurance.
- Food vouchers and transportation allowance.
- Multisport card and office perks (relaxation zones social events).

Dutch-Speaking Customer Support Roles Sofia Bulgaria For Dutch speakers looking for general Customer Service (CS) positions in Sofia the market is currently very active. These roles are typically within the BPO (Business Process Outsourcing) sector supporting global brands in retail tech or e-comme...

Dutch-Speaking Customer Support Roles Sofia Bulgaria

Role Overview

Common Responsibilities

Multichannel Communication: Responding to customer inquiries via phone email and live chat.
Inquiry Handling: Assisting with order tracking account management product questions and billing issues.
Problem Solving: Identifying customer needs troubleshooting issues and providing accurate solutions or alternatives.
Database Management: Accurately documenting customer interactions and case details in the CRM system.
Policy Compliance: Following established communication procedures guidelines and policies to ensure brand consistency.
Escalation: Coordinating with internal teams to resolve complex cases when necessary.

Candidate Requirements

Language Skills: Native or near-native proficiency in Dutch (C1/C2) and a good command of English (B2) for internal communication and training.
Education: High school diploma is mandatory.
Experience: Previous experience in customer service hospitality or retail is preferred but not always requiredfully paid training is usually provided.
Soft Skills: Excellent communication empathy listening skills and the ability to remain calm under pressure.
Tech Literacy: Comfortable using basic computer systems and managing multiple browser tabs/tools simultaneously.

What is Typically Offered

Relocation Package: (For those moving from abroad) Flight reimbursement initial hotel accommodation and assistance with local registration.
Training: Comprehensive fully paid onboarding program.
Schedule: Various options ranging from standard Monday-Friday (e.g. 10:0019:00) to rotational shifts (24/7).
Additional Benefits:
- Private health and dental insurance.
- Food vouchers and transportation allowance.
- Multisport card and office perks (relaxation zones social events).