Customer Support Specialist

dxFeed B2C Support:

The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications. 

Responsibilities:

• Handling customer technical support cases investigating and resolving users problems escalating issues if necessary.
• Communicating directly with developers analysts QA and other engineers for gaining extensive knowledge and expertise in FinTech.
• Creating reviewing and maintaining tutorials to help end-users with charting applications usage.
• Documenting common support procedures for future reference.
• Testing data integration into new applications and promptly reporting any found issues.

Benefits:

• FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems.
• Education and training in the subject area.
• Opportunity to develop technical skills.
• Friendly team which is always ready to support a trainee.

Qualifications :

Qualifications

Key requirements:

• High level of communication and soft skills;
• English C1 both spoken and written;
• High-stress tolerance;
• Diligence and ability to respond in a timely manner to the incoming flow of information (tickets chats etc.);
• Ability to work in an environment with frequently changing context;
• Strong analytical and problem-solving skills;
• Sharp attention to detail;
• Ability to stand ones ground and propose ideas that will improve the work of the entire team and maybe the entire world;
• Self-motivation and desire to develop in FinTech.

Additional skills considered an advantage:

• Work experience with foreign clients;
• Second language;
• Experience in working with issue-tracking systems (Zendesk Jira);
• Experience in working with databases and writing SQL queries;
• Basic knowledge of Bash Python Perl;
• Understanding of data transmission network principles and main protocols. Knowledge of the OSI model;
• Experience in working with Linux/Unix (mainly debian-like)

Stack

• Issue-tracking Jira Zendesk
• Log management and CI ElasticSearch
• Documentation and content management Confluence Paligo Zendesk
• Communication Twilio IVR Slack SendGrid

Challenges 

• Work in morning and evening shifts (details can be discussed);
• Willingness to take a large scope of responsibilities;
• Development and career growth.

Additional Information :

Care for the employees is one of Devexperts core values. For the suggested position we offer a benefits package that will guarantee the comfort of our new teammate.

Flexibility benefits:

• Possibility of hybrid work mode
• Flexible working hours.

Health and recreation benefits:

• 20 days of paid vacation
• 5 days of fully paid additional wellness days
• Medical insurance premium package
• Free MultiSport card.

Facility benefits:

• Modern office with new equipment
• Panoramic view of Vitosha mountain
• PlayStation Billiard Relax zone and Gym
• Parking space/public transport card
• Free drinks and snacks.

Community benefits:

• Teambuilding activities
• Corporate parties
• Football club
• Speakers club
• Free admission to corporate external events
• Possibility of joining conferences and professional fairs.

Professional training benefits:

• Local language courses for foreign employees
• Unlimited access to self-learning platforms
• Certification opportunities
• Mentorship Program.

Social benefits:

• Referral bonuses for specific roles
• Paid leave upon special events.

Remote Work :

No

Employment Type :

Full-time