Customer Operations Representative
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Job Location:
Jamestown, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
The ideal candidate is customer-focused organized and able to manage multiple tasks efficiently while maintaining professionalism and accuracy.
Key Responsibilities
* Respond to customer inquiries via email chat and phone in a timely and professional manner
* Resolve customer issues complaints and service requests effectively
* Maintain accurate records of customer interactions in CRM systems
* Process orders account updates and service requests
* Collaborate with internal teams (sales operations technical support) to resolve complex issues
* Monitor customer feedback and identify opportunities for service improvement
* Assist with onboarding new customers and providing product or service guidance
* Support operational workflows and ensure adherence to company policies and procedures
* Track and report customer trends issues and performance metrics
Required Qualifications
* High school diploma or equivalent (Associates or Bachelors degree preferred)
* 13 years of experience in customer service customer operations or support roles
* Strong communication skills (written and verbal)
* Experience with CRM tools (e.g. Salesforce HubSpot Zendesk or similar)
* Excellent problem-solving and conflict resolution skills
* Strong organizational and multitasking abilities
* Ability to work independently in a remote environment
* High attention to detail and accuracy
* Must be legally authorized to work in the United States (valid U.S. work permit required)
Preferred Qualifications
* Experience working in a remote or distributed team environment
* Familiarity with SaaS or digital service environments
* Basic data analysis or reporting experience
* Experience handling high-volume customer interactions
What We Offer
Competitive hourly pay
Fully remote work environment
Flexible scheduling
Career growth and advancement opportunities
Supportive and collaborative team culture
Ongoing training and development programs
