Live Chat Support Representative
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Job Location:
Cupertino, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are looking for a Live Chat Support Representative to join our team at cKinetics. As a mission-driven Sustainability Insight Innovation & Capital Advisory Firm we need someone who is dedicated to our values and eager to make a positive impact.
Job Responsibilities:
- Provide real-time support to customers through live chat on our website
- Answer customer resolve issues and provide product information
- Collect feedback from customers and escalate any complex issues to the appropriate team
- Maintain a high level of professionalism and customer service at all times
- Collaborate with other teams to improve overall customer experience
Essential Qualifications:
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and accuracy
- Proficiency in using live chat platforms and customer service software
Desired Experience:
- Minimum of 3-5 years of experience in customer service or live chat support
- Prior experience in a sustainability-focused organization is a plus
Salary & Benefits:
- Salary range: $21-$25 per hour
- Opportunity to work for a mission-driven organization
- Collaborative work environment with opportunities for growth
- Health insurance and other benefits provided
