Operation Manager, Japan
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Job Summary
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.
Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.
Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.
2015年に豪州メルボルンで設立されたAirwallexは北米欧州中東アジア太平洋の各地域で80のライセンスを保有し世界有数の包括的な金融インフラを築いていますAirwallexは各地域の規制に準拠したインフラを基盤にアクワイアリング請求グローバル口座法人カード支出管理などのサービスを世界中で展開しています現在世界で最も急成長している金融テクノロジー企業の1つとして世界の主要拠点20カ所に約2000人の従業員を有しています2025年12月AirwallexはシリーズG資金調達ラウンドで3億3000万ドルを調達し企業評価額は80億ドルとなり6か月前のシリーズFから約30%の増加を記録しました
About the team
The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows improving operational efficiency and delivering exceptional customer support. By streamlining operations and implementing best practices we help drive the companys growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallexs mission to empower businesses globally.
About the Role
Based in our Japan office (Tokyo) this role will own the Japan operations function to ensure our current and future customers have a seamless experience with Airwallex. With our business continuing to expand globally and our Japan client base scaling rapidly the Operations Manager will have the opportunity to build and lead a team in a way that is scalable and efficient.
Through optimising current operations processes and implementing new ones the ultimate goal of this function is to ensure all local rules and regulations are followed and that the end-user experience is seamless.
What youll do
Identify and drive strategic projects to improve our customer experience as well as help operationalize various internal Airwallex functions
Take a data-driven approach to problem solving
Work across functions to ensure stakeholder alignment and deliver desired outcomes
Help build processes relating to customer support
Manage the daily operation and monitoring of AML/compliance programs
Work with the Compliance Manager to operationalise emerging regulatory and compliance requirements (such as KYC AML CTF) on a regular basis
Work with the product teams to promote our Operations product and excellence our operations affairs
Monitoring and improving the efficiency of key compliance operations functions including transaction monitoring KYC and name screening
Monitoring payment and treasury related operations for the regional business
Help define key KPIs and build the appropriate reports to improve the customer experience while driving efficiency improvements
Who You Are
A natural leader - You have strong leadership skills that enable you to influence and motivate those around you
A decision-maker - You are not afraid to call the shots in order to move forward
A people person - building relationships with internal and external stakeholders comes easily to you
Extremely curious - Your analytical skills are second to none and excel gets you excited
Process driven - You enjoy following and creating procedures to ensure an efficient and well-documented process
A team player - But you enjoy working independently as much as you enjoy working with a team
A master prioritiser - You use your sound judgment to assess all of the tasks at hand and make the decision on the order in which you complete each task
Requirements:
Bachelors Degree or equivalent
7 years relevant experience
Experience working in a global environment is preferred
Experience in FinTech or start-up or fast-growing tech company experience is preferred
Experience in Top-tier strategy/management consulting is preferred
Fluency in English and Japanese
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.
Required Experience:
Manager
Key Skills
About Company
Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.
