Operations Support Assistant (SALatam)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Remote
Type: Full-time (40 hrs/week) Salary: $1200 - $1500/pm
Working Hours: 9 AM 6 PM Central Time (US)
About the Role
Were looking for a highly organized and proactive Operations Assistant to support a fast-paced automotive services business. This is a critical administrative role focused on customer communication insurance coordination and internal team alignment.
The environment is dynamic and can be high-pressure at times so this role requires someone who can stay calm think clearly and keep things moving efficiently.
Key Responsibilities
- Provide timely and accurate customer updates using internal systems
- Manage insurance-related processes including rental coverage and claim status checks
- Coordinate with internal teams to align on timelines and job progress
- Handle high-volume data entry and administrative tasks with speed and accuracy
- Communicate clearly with customers especially in situations requiring reassurance or problem-solving
Requirements
Communication (Non-negotiable):
- Exceptional English fluency with a clear neutral accent
- Strong verbal and written communication skills
Core Skills:
- Fast and accurate typing with strong attention to detail
- Strong problem-solving ability especially in customer-facing scenarios
- Ability to multitask and stay organized in a fast-moving environment
- Tech-savvy with the ability to quickly learn new tools
Tools:
- Experience with Notion and Discord is highly preferred
What Success Looks Like
- Customers receive clear timely updates and feel supported throughout the process
- Insurance-related workflows are handled efficiently with minimal errors
- Internal communication is smooth with strong coordination across teams
- Administrative tasks are completed quickly and accurately
Training & Onboarding
- Training will be provided by the current operations lead
- Expect hands-on learning and real-time exposure to daily workflows
Hiring Process
- Personality assessment
- Live unscripted customer service simulation (to evaluate real-time communication and problem-solving skills).
Required Experience:
Junior IC
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
