Director of Commercial Operations & Customer Strategy

Director of Commercial Operations & Customer Strategy Equilibar

Location: Fletcher North Carolina

Reports to: President Equilibar

Company Profile

Richards Industrials founded in 1961 is a manufacturer of pressure regulators control valves and other fluid control products known by our customers for high-quality products excellent customer service and fast & reliable deliveries. Our products are marketed under a series of distinct brands each of which is used in unique applications that require precise technical attributes. The company serves a range of end markets including pharmaceuticals food & beverage chemicals petrochemicals and various industrial segments.

The company has two locations Cincinnati OH and Fletcher NC and a global headcount of 190. Equipped with an experienced passionate team our company focuses on driving profitable growth through operational excellence opening new channels to market and investing in new products.

Equilibar based in Fletcher NC manufactures specialized valves that enable pharmaceutical green energy and research organizations to solve complex fluid control challenges and bring innovative products to market.

Equilibar has four Core Values:

• Empowerment Employees are our most valuable asset
• Collaboration Together we achieve more
• Pioneering Spirit Curiosity and innovation are our driving forces
• Service Mindset Never stop advocating for the Customer

And our purpose is to solve tomorrows demanding fluid control problems today.

The Position:

This position will serve as a key member of the site leadership team and act as the primary strategic bridge between our technical sales application engineering and corporate leadership. This role is responsible for driving commercial growth elevating technical sales capabilities improving the execution and quality of project bids and ensuring consistent professional communication with the Richards Senior Leadership Team (SLT).

Leveraging extensive executive commercial experience this leader will guide the Applications Engineering and Sales teams to sharpen customer engagement investigate value propositions to improve bid competitiveness and enhance operational discipline. This position will provide the commercial and technical leadership needed to support continued business stability growth and long-term development of internal talent.

This is a full-time office-based position in Fletcher NC. This role would be a member of the four-person Equilibar Site Leadership Team which includes President David Reed Director of Operations Tony Tang and Accounting Manager Janet Stiltner. This team meets twice weekly to address issues and opportunities at the Fletcher site including personnel key clients and financials. Travel to clients suppliers partners and Richards Cincinnati as required to meet financial goals is expected and anticipated to be 25% or less.

He or she will be responsible for the following:

Commercial Leadership & Technical Sales Development

• Lead commercial strategy for the site including customer engagement market positioning and bid development through the delegation of authority (DOA) process.
• Establish clear processes for qualifying customer opportunities determining value propositions structuring quotations and aligning engineering resources to maximize winning potential.
• Mentor and develop junior technical staff to strengthen customer-facing technical capabilities. Improve proactive outbound sales activities.
• Build and manage key customer relationships to expand business opportunities in existing and emerging markets.
• Provide executive-level interface in negotiations pricing strategy and contract discussions.

Application Engineering & Project Execution Management

• Oversee the Application Engineering team with a focus on improving technical solution quality bid accuracy and on-time delivery of customer proposals.
• Implement structured project review risk assessment and cross-functional handoff processes to improve downstream execution.
• Ensure engineering specifications and customer requirements are translated accurately into deliverables for internal teams.
• Improve collaboration between engineering operations and sales to streamline execution and reduce rework.

Strategic Planning & Business Development

• Drive strategic initiatives that support site growth operational effectiveness and alignment with the broader corporate commercial strategy. Specific examples include:
  • Negotiate strategic vendor buy/resale agreements.
  • Complex bid strategy and negotiations with key clients such as supplier master agreements.
  • Developing a living Product Roadmap for Equilibar by partnering with the Product Managers and product engineers.
  • Assisting with IP development and protection including the Cincinnati engineering team
  • Support Leadership with analyzing M&A opportunities when needed

• Identify opportunities to expand product offerings improve customer value strengthen competitive differentiation and communicate these to the broader organization.
• Support senior leadership in long-term business planning financial forecasting and strategic decision processes.
• Provide market insights and voice-of-customer analysis to contribute to product development and engineering priorities.

Leadership Talent Development & Organizational Maturity

• Drive discipline in technical sales and engineering management practices by introducing structured processes KPIs and performance standards.
• Mentor junior staff and emerging leaders to strengthen internal capabilities and reduce reliance on external hiring for technical leadership.
• Promote a culture of accountability high performance and cross-functional collaboration.

Reporting & Corporate Interface

• Serve as the primary commercial and technical liaison to the Richards SLT ensuring consistent communication of site performance sales pipeline and project execution status.
• Prepare executive-level presentations performance dashboards and strategic updates for the SLT.
• Ensure site-level activities adhere to corporate standards documentation requirements and reporting expectations including the established DOA process requiring a dotted reporting line to RI Sales Manager Jim Gray.
• Align site initiatives with corporate strategy while advocating for site needs and technical constraints.
• A regular meeting rhythm:
  • Product Managers for product positioning strategies and product roadmaps
  • CFO for reviewing financial performance including quote acceptance margins pipeline forecasting and Work Days 2 3 & 4 meetings
  • Equilibar President to set goals and review team performance against goals

Qualifications Include:

• Executive experience in commercial leadership roles such asVice President CommercialSenior Vice PresidentGeneral Manager orCEO(small or mid-sized business).
• Demonstrated experience improving technical sales processes guiding application engineering teams and driving commercial growth.
• Strong understanding of engineered products customized manufacturing or technical solution development.
• Proven ability to lead cross-functional teams manage complex customer relationships and implement structured business processes.
• Excellent communication negotiation and executive-level presentation skills.
• Strong strategic planning and organizational leadership capabilities.
• Bachelors degree in engineering business or related field; advanced degree preferred.

Personal Characteristics:

• Strong work ethic
• Organized and detail-oriented
• Motivated and proactive
• Curious and creative
• Disciplined
• Committed to Continuous Improvement
• Outstanding Problem Solver
• Adaptable able to thrive in a dynamic work environment

Why would this role be exciting for me

• Richards is a profitable thriving company thats investing for growth - career development is important for us
• This is an opportunity to join a talented hard-working team thats pushing itself to be the best it can be
• We give back to the community through philanthropy and community service

Equilibar firmly supports the principle and philosophy of equal opportunity for all individuals. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability or status as a protected veteran.