Customer Service Specialist

Customer Service Specialist (Polish & English)

Location: Lisbon Portugal (Onsite)
Start Date: April 30th 2026

We are seeking a dedicated and passionate Customer Service Specialist to join our international team in Lisbon. This role is ideal for individuals who possess a strong understanding of the e-commerce sector and are committed to delivering exceptional service standards for leading global products.

Role Overview

As a Customer Service Specialist you will be the primary point of contact for our Polish-speaking customers. You will provide high-quality support ensuring that every interaction reflects our commitment to excellence and empathy. This position requires a proactive mindset and the ability to handle high-contact volumes during peak promotional seasons.

Key Responsibilities

Customer Support: Deliver professional and empathetic assistance via verbal and written communication channels.

E-commerce Expertise: Maintain a high level of knowledge regarding leading e-commerce products and service standards.

Decision Making: Utilize rational decision-making skills to resolve customer inquiries efficiently.

Operational Flexibility: Adapt to shifting priorities and volume peaks particularly during high-demand retail seasons.

Working Hours & Schedule

Current Schedule: Monday to Sunday with rotative shifts (08:00 17:00 or 09:00 18:00).

Days Off: 2 rotative days per week.

Future Requirement: Flexibility for a 24/7 rotative shift schedule (To be confirmed by the client at a later date).

Professional Requirements

Language Proficiency: Native or near-native level in Polish and high proficiency in English.

Skills: Excellent communication skills strong emotional intelligence (empathy) and a solution-oriented approach.

Experience: Previous experience in customer service or the e-commerce industry is highly regarded.

Mindset: A passion for technology and digital retail trends.

Compensation & Financial Benefits

Base Salary: 920 per month (paid over 14 months per year).

Welcome Bonus: 1000 (Polish speakers) paid in 12 monthly installments during the first year of employment.

Attendance Bonus: 45 per month (paid over 11 months per year).

Meal Allowance: 7.63 per working day.

Comprehensive Benefits

Health Insurance: Available from Day 1 (with a monthly contribution). Becomes free of charge after 6 months of employment.

Relocation Support (Outside Portugal): Access to shared accommodation for up to 12 months (specific details will be provided during the interview process).

Relocation Support (Inside Portugal): Please note that internal relocation support is reserved for Tier 1 languages (German Nordics and Dutch).

Travel: Please be advised that flight tickets are not provided as part of the relocation package.

You can apply to here or send mail to