CRM & IT Administrator

CRM & IT Administrator Bucharest

AstraZeneca is a global science-led patient-focused biopharmaceutical company focused on discovering developing and commercialising prescription medicines for some of the worlds most serious diseases. But were more than one of the worlds leading pharmaceutical companies.

In Romania we are a team of over 350 dedicated professionals across various functions and therapeutic areas playing a vital role in advancing healthcare for Romanian patients. We are proud of a long heritage in partnering with the local healthcare system to turn our ground-breaking innovative pipeline into life-changing therapeutic solutions. To learn more about our team search for AstraZeneca Careers Romania.

We are now looking for aCRM & IT Administratorwho is proficient and experienced in enabling compliant data-driven customer engagement by owning the configuration administration and day-to-day operations of our CRM and related commercial platforms. You will empower field teams medical affairs market access and office-based stakeholders through reliable systems accurate data and actionable insights while providing backup support to the local IT team to maintain robust operations across the commercial technology stack.

What youll do:

You will own and optimize the commercial CRM ecosystem and connected tools ensuring they are fit-for-purpose compliant and deliver business value. Acting as a trusted partner to commercial and medical stakeholders you will translate business needs into scalable configurations enable confident user adoption and drive continuous improvement.

Responsibilities

• CRM administration (Veeva/Salesforce): Configure profiles roles page layouts fields validation rules approval processes territories and call reporting. Manage CLM content distribution and templates for compliant HCP interactions.
• User support and enablement: Provide Level 1 and Level 2 support for CRM Account Working platform Customer Portal and other engagement solutions. Triage and resolve issues coordinate escalations and maintain SLA reporting. Build how-to guides update knowledge base and FAQs and deliver onboarding and foundational trainings for field and head-office users.
• Continuous improvement and change management: Liaise with Commercial IT Innovation Excellence and Commercial Excellence global teams on releases features and enhancements. Lead backlog management prioritization and roadmap planning aligned to commercial strategy. Promote adoption of customer interaction capabilities.
• Data management analytics and reporting: Oversee HCP/HCO master data affiliations and account hierarchies. Implement deduplication and data stewardship workflows define data quality KPIs and manage consent and preferences (opt-ins/opt-outs and permissible use). Build and maintain reports and dashboards covering engagement metrics call activity KPIs and territory performance.
• IT device management: Enroll configure and provision iPads and laptops (iOS and Windows) including MDM setup for profiles apps and security policies. Conduct testing/readiness checks and manage end-to-end onboarding (account creation access setup training materials and handover).
• IT team collaboration and coverage: Collaborate with IT peers on shared deliverables and provide backup coverage to ensure continuity of support and timely incident resolution.
• Compliance and governance: Uphold privacy and regulated-environment requirements (e.g. GDPR/CCPA GxP basics) ensure audit trails and access reviews and maintain documentation and runbooks.

Your profile

We welcome a range of experience levels from developing professionals to seasoned administrators provided you bring the right capabilities and growth mindset to contribute and progress.

• Experience: 2 years in CRM administration preferably in the pharmaceutical industry; exposure to Veeva CRM or Salesforce is an advantage. 2 years hands-on with enterprise iOS and Windows devices; MDM administration experience is a plus. Experience collaborating with IT teams to standardize configurations document runbooks and provide coverage is desirable.
• Technical skills: CRM configuration across data model call reporting sampling CLM content and template management. Report/dashboard building with basic SQL and strong Excel skills. L1/L2 support expertise incident/request management SLA adherence and customer-focused communication. Consent and preference management and product data management in regulated CRM/HCM environments. Preferably experience with HCP/HCO master data affiliations account hierarchies data stewardship workflows (deduplication merges survivorship rules) and data quality KPIs.
• Communication: Strong stakeholder engagement requirements gathering and training skills; clear written and verbal communication in cross-functional settings.
• Compliance awareness: Understanding of privacy regulations and regulated environments including GDPR/CCPA GxP basics audit trails and access reviews.
• Ways of working: Collaborative analytical and resourceful problem-solver with a tenacious approach to leveraging available resources and driving adoption of digital tools.
• Languages: Fluent Romanian and advanced English.
• Location and working model: On-site office presence required.

Why AstraZeneca

At AstraZeneca were dedicated to being a phenomenal Place to Work. You are empowered to push the boundaries of science and fuel your entrepreneurial spirit. Theres no better place to make a difference in medicine patients and society. We foster an inclusive culture that champions diversity and collaboration and we are committed to lifelong learning growth and development. Join us on an exciting journey to pioneer the future of healthcare.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.