Learning and Development Manager

EOE/AA/Disabled/Veterans

Waldorf Astoria London - Admiralty Arch is seeking a Learning & Development Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa state-of-the-art fitness facilities and a collection of grand event spaces including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand known for its timeless elegance iconic properties and sincerely elevated service that delivers bespoke once-in-a-lifetime experiences in the worlds most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members

A World of Rewards

Complimentary nourishing meals provided while on duty

Exceptional development programmes designed to support and accelerate your growth at every stage

Opportunities to make a meaningful impact through our industryleading Corporate Responsibility initiatives

Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage

High street savings through Perks at Work

28 days holiday including bank holidays rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience consistently upholding the world class service standards recognised by Forbes.

What will I be doing

As a Learning & Development Manager you play a pivotal role within our Human Resources function elevating the learning culture of Hilton and the timeless sophistication of Waldorf Astoria through our renowned training this role you will deliver the following responsibilities with impeccable standards:

Champion functional excellence across all departments supporting leaders in cultivating worldclass capability and elevating performance throughout the hotel

Act as a catalyst for cultural transformation driving initiatives that strengthen our service ethos and reinforce the timeless sophistication of Waldorf Astoria

Provide expert guidance on all learning and development activities ensuring every programme reflects Hiltons global standards and the propertys unique luxury positioning

Nurture individual and team growth delivering career development support experiential learning and personalised coaching that empowers Team Members to thrive

Induct mentor and inspire new Team Members ensuring every colleague is welcomed into our culture of gracious hospitality and mastery

Partner closely with departmental leaders to deliver impactful training programmes and leadership development interventions that elevate operational excellence

Conduct learning and development reviews with each department identifying opportunities to enrich skills refine service and enhance guest experience

Design and manage the hotels annual training plan and calendar ensuring a curated forwardthinking learning journey that supports both organisational goals and luxury service expectations

What are we looking for

To excel as a Learning & Development Manager at Waldorf Astoria London Admiralty Arch you will embody the grace professionalism and mastery that define our legendary hospitality. We seek an individual who brings refined capability exceptional presence and an unwavering commitment to elevating our Team Members and Guest experience. You will be responsible for performing the following duties to the highest standards:

Deep expertise in contemporary learning and development methodologies with the ability to translate them into impactful memorable experiences for Team Members

Exceptional communication and presentation skills delivered with confidence clarity and luxury brand poise

Inspiring peopleleadership capability fostering strong interpersonal relationships and nurturing a culture of trust and collaboration

A refined polished and peoplefirst approach embodying the gracious warmth and timeless elegance of our luxury brands

Impeccable personal presentation and grooming aligned with Waldorf Astorias standards

Resilience and adaptability thriving in a dynamic luxury environment and responding with grace to evolving needs

The ability to work independently or collaboratively demonstrating sound judgment and refined professionalism at all times

Proficiency with digital tools including strong working knowledge of Microsoft Word and PowerPoint to support elevated learning delivery

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Proven experience in a comparable training leadership role within a luxury or ultraluxury hospitality environment elevating service culture and team capability to exemplary standards

A tertiary qualification in Training or Human Resources bringing academic grounding to complement your practical expertise